Fraud Investigator (Financial Services)

Do you enjoy conducting investigations and finding ways to prevent fraud and losses? Are you excited about giving back to your community? If so, we want to talk to you - we are currently looking for Service Superstars to join our Team!

The Fraud Investigator 1 position provides investigative services and creates awareness which serves to reduce risk for the Credit Union and its Members.  Manages risk mitigation/loss prevention processes for the credit union through investigations, analysis and monitoring, ensuring regulatory compliance in all. 

Position hours vary between:

• 8:00 am - 6:00 pm Monday through Friday
• 8:00 am - 2:00 pm Saturday 

Essential Functions and Responsibilities

1. Personally, provides exceptional Member service; uses Service Standards in every work-related interaction.
2. Actively participates in meeting the goals of the department and the Credit Union.
3. Protects the Credit Union and each Member by performing each function of the position with the utmost of confidentiality.
4. Provides excellent Member service to those Members impacted by potential fraud, ensuring we offer appropriate assistance in a timely manner
5. Assists Members over the phone with claims of unauthorized activity on their account; forwards, tracks and follows up on receipt of documents required to begin investigations.
6. Initiates correspondence to Members and other financial institutions to facilitate investigations and recover funds.
7. Expeditiously gathers all required data pertaining to fraudulent activity and provides to Compliance Department for potential submission to Financial Crimes Enforcement Network (FinCEN) as per regulated guidelines.
8. Monitors accounts for elder abuse or fraud, new accounts fraud, deposit fraud, loan fraud, check fraud, account takeover fraud and all other fraud-related activity across the organization. Initiates appropriate action when fraud is observed to prevent further loss to the Credit Union and/or the Member.
9. Conducts routine fraud investigations to mitigate fraud losses across multiple payment channels. Manages cases of suspicious activity directed at Arrowhead Credit Union (ACU) or its Members by accurately inputting data required for the processing of all fraud claims in a timely manner; proactively identifying trends or patterns of activity related to fraud claims and escalating as appropriate; and communicating with leadership regarding irregularities or errors in case handling. Shares investigative findings with business and risk areas.
10. Uses sound judgement and all available resources when researching and processing all fraud claims to make well informed decisions when approving or denying a case. Adheres to defined procedures and/or controls while Identifying and escalating risks and issues in a timely manner.
11. Ensures Management is kept informed and updated on all active cases of fraud; answers questions regarding cases and communicates which laws were broken.
12. Other duties as assigned and deemed necessary by Supervisor to achieve the goals of the department and the Credit Union.

Benefits Include: (not a complete list) 

Wellbeing 

• Weekly pay
• 401K Retirement Savings Plan with company match
• Paid time off accrual begins upon hire, 15 paid vacation days, 11 paid holidays
• Paid sick leave (and increases with tenure!) 
• Company-provided life insurance at twice your annual salary
• Financial Education Programs
• DoorDash DashPass

Health 

• Medical, Dental, and Vision Insurance for part-time and full-time employees
• Modern Health
• Pet Insurance
• Care.com subscription
• Teladoc

Career Development 

• Career development opportunities
• Team members are eligible to apply for assistance with educational expenses through ArrowHeart's scholarship program.

To learn more about Arrowhead Credit Union and our service culture, visit our Career page, and our ArrowHeart Foundation.

The pay range for this position is listed below.  

Starting pay for successful applicants is generally within the minimum to midpoint of the pay range. Our consideration for pay is designed to support career growth and development over time. Offers extended depend on a variety of job-related factors, including but not limited to individual experience, knowledge, training, education, graphic location, market demands, and internal equity. 

Pay range 

Minimum: $21.78/hour | Midpoint: $27.22/hour | Maximum: $32.67/hour