What are the responsibilities and job description for the Crisis & Referral Hotline Operator position at Arrowleaf?
We are looking for candidates to fill our Case Manager (Crisis & Referral Operator) position in our Crisis Response and Intervention Services program. Crisis Response and Intervention Services, which are available 24/7, help people of all ages deal with immediate stressors, minimize the negative effects of physical or mental health challenges, and cope with a loss of functioning in any area of life.
Applicants must have a High School Diploma or GED, have lived experience in areas of mental health, substance use, or navigating crisis systems, be a resident of Alexander County, Pulaski County, Johnson County, Union County, Massac County, Pope County or Hardin County is preferred, qualifies as a Mental Health Professional (MHP) within 1 year of hire.
Applicants must have a High School Diploma or GED, have lived experience in areas of mental health, substance use, or navigating crisis systems, be a resident of Alexander County, Pulaski County, Johnson County, Union County, Massac County, Pope County or Hardin County is preferred, qualifies as a Mental Health Professional (MHP) within 1 year of hire.
Job duties include:
- Operating as the initial access point for individuals calling the Agency’s 24/7 resource and crisis line.
- Assessing for presenting needs and the immediate safety of individuals in crisis; facilitates warm handoff to Crisis qualified mental health professionals and/or first responders, as applicable.
- Providing phone-based peer support to individuals who do not present as an imminent safety risk that are not in need of a face to face response.
- Providing case management services, as applicable, to support the immediate stabilization of individuals in their home communities and/or to reduce the likelihood of re-entry into crisis systems.
- Assisting as needed with setting up transitions in care and appropriate linkages for those entering or exiting higher level of care.
- Facilitating communication across agency staff and applicable programs to ensure continuity of care and timely follow-up for individuals accessing the hotline.
You will enjoy
- A flexible schedule
- A culture of collaboration
- Professional development opportunities
- A family-oriented atmosphere
- Health Wellbeing stipend
- 100% employer paid health insurance & life insurance.
- Up to 368 hours of paid time off just within your first year of employment! Includes 13 holidays, personal, sick and bereavement leave, vacation and volunteer paid time off.
- Additional opportunities for compensation are available above starting salary!
For more information call our recruiter at 618-658-0719.
Selection of employees for Arrowleaf shall be performed in such a manner as to ensure equal consideration of all qualified applicants. Qualified applicants will receive consideration without regard to age, race, color, religion, sex, sexual orientation, gender identity, genetic information, disability, marital status, protected veteran status or national origin.
40 hours/week
Scheduled Thursday - Monday; Tuesdays & Wednesdays OFF
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