Service Manager -Plumbing (8103)

The Plumbing Service Manager is responsible for scheduling and supervision of technicians to effectively provide commercial and/or residential plumbing service, repair, and installation for customers. In addition, this position will oversee logistics, provide technical support, planning and management of service center operations including dispatch, technical support, customer service and quality assurance.

We offer

• $75k - $95k Competitive Base Salary
• Annual bonus opportunity
• Comprehensive benefits package including medical, dental, vision & life insurance
• Employer paid Telehealth benefits with virtual doctor visits from day one
• 401(k) plan with company match
• Paid time off and paid holidays
• Quality, comprehensive training programs
• Opportunities for advancement
• Discount Programs with our partnered accounts (Childcare, personal cell phone, etc.)
• Opportunity to give back to your community through partnership with St. Jude Children’s Research Hospital, The Tim Tebow Foundation, ARS Cares Program, and More!

Responsibilities

• Supervise and delegate service employees, which includes assisting in hiring and disciplining of employees, scheduling employees, setting work priorities, conducting staff meetings, counseling and training employees, completing time sheets, evaluating performance and supervising work assignments to ensure effective operations
• Coach and motivate technicians to work at their maximum productivity; coaches, trains and develops technicians to increase work and sales skills
• Provide technical support to the field via radio, telephone, and/or at job sites
• Review and audit technician paperwork daily; ensure that all equipment is in proper operating condition, to include maintaining high quality appearance of vans and equipment
• Oversee the dispatch function for our plumbing service techs to ensure the appropriate technician is selected based on customer needs
• Provide technical support for the plumbing technicians
• Resolve customer issues and complaints to ensure customer satisfaction
• Assist the general manager with data collection and report preparation
• Conduct site surveys

Requirements

• High School diploma or general education degree (GED)
• Proven success leading a team to achieve branch/corporate objectives
• Proven track record and prior Service Management experience in the Plumbing industry required
• Strong computer and mathematical skills required
• Excellent negotiation, communication and presentation skills
• Understanding of a P&L statement and budgeting
• Ability to understand the effects of economic, financial and market conditions on the business
• Able to operate in a dynamic, fast-paced environment and adapt to a changing environment
• Ability to think both strategically and execute against day-to-day objectives

Join our winning team and apply today: www.ars.icims.com or call Sonia - Division Recruiter 951-441-5821

We require background checks and drug tests on all employees. American Residential Services will consider qualified applicants in a manner and in compliance with the requirements of the Los Angeles Fair Chance in Hiring regulation.

ARS/Rescue Rooter - Making it work! Making it right!

We are an Equal Opportunity Employer

AA EOE M/F/D/V

Job Type: Full-time

Pay: $75,000.00 - $95,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Work Location: In person