Collector

Description

Arsenal Credit Union is a $390M federally insured, state-chartered, award-winning credit union serving the St. Louis area. Our focus is to provide excellent service to our members through our branch network, digital banking channels, member solutions center, and back-office support departments.

We are seeking a qualified professional for our open Collector position to work at our Arnold, Missouri location.

This position is eligible for a hybrid work arrangement after six months of employment with a minimum of two days in the office each week.

What will you be responsible for?

• Promoting members’ financial well-being by assisting them with any past due loans or financial hardships.
• Assist in the resolution of complex member account situations, recommend account for specialized resolution.
• Handle outbound and inbound call volume to collect and recover from members.
• Accurately prepare collection correspondence.
• Assist with collateral, repossessions, and the disposition of repossessed credit union assets.
• Provide confidential and excellent service in a highly professional, personal, and courteous manner.

Requirements

What skills does this position require?

• High School Diploma or equivalent
• Six months to two years of collections and/or financial institution experience.
• High level of diplomacy, courtesy, and tact is required.
• Basic knowledge of bankruptcies, including Chapters 7 and 13, and repossessions.
• Possess organizational skills and the ability to prioritize work.
• Detail-oriented and problem-solving skills.
• Able to read and interpret a variety of instructions in written, oral, and schedule form.
• Strong aptitude for communication and above-average computer literacy.

What does Arsenal Credit Union offer?

When you work at Arsenal, it is more than a job. You are part of a mission that puts helping people above all else. With up to eight hours of paid volunteer time each year, we reach out to the communities we serve!

On-the-job training and Career Growth Opportunities – our goal is to provide all the training necessary for our new team members to feel secure and confident in their roles and learn and advance their careers with Arsenal Credit Union.

Benefits include:

• 401k Retirement Plan with up to 5% company match
• Paid Time Off
• 11 Paid Holidays each year
• Health, Dental, and Vision Insurance options
• FREE Group Term Life Insurance
• FREE AD&D Insurance
• FREE Long/Short-Term Disability
• FREE Identity Theft Recovery

Arsenal Credit Union is an EOE/M/F/Disability/Veteran