What are the responsibilities and job description for the Production / Technical Support I position at Artech L.L.C.?
LOCATION:
Global Internal Employee Technology Support Analyst 1
Position Summary
Internal Employee Technology Support role for a global user-base. Role involves basic troubleshooting of Client applications and proprietary system via phone. Desired experience in Client Office application suite -- how to, in addition to troubleshooting. Candidate should have excellent customer service skills. In-house training will be conducted. Technologies may include, but not limited to: Windows 10/11, Client Office, iOS (iPad/iPhone), and ticketing systems.
Required Skills
Internal Employee Technology Support role for a global user-base. Role involves basic troubleshooting of Client applications and proprietary system via phone. Desired experience in Client Office application suite -- how to, in addition to troubleshooting. Candidate should have excellent customer service skills. In-house training will be conducted. Technologies may include, but not limited to: Windows 10/11, Client Office, iOS (iPad/iPhone), and ticketing systems.
Desired Skills
Technology Call Center and or Customer Service experience desired. Ability to utilize multiple resources to determine causes and resolutions of technology problems and incidents. Ability to consistently meet or exceed performance targets and goals correlated with call handling and customer service.
- Pennington: NJ2-130-02-35
Global Internal Employee Technology Support Analyst 1
Position Summary
Internal Employee Technology Support role for a global user-base. Role involves basic troubleshooting of Client applications and proprietary system via phone. Desired experience in Client Office application suite -- how to, in addition to troubleshooting. Candidate should have excellent customer service skills. In-house training will be conducted. Technologies may include, but not limited to: Windows 10/11, Client Office, iOS (iPad/iPhone), and ticketing systems.
Required Skills
Internal Employee Technology Support role for a global user-base. Role involves basic troubleshooting of Client applications and proprietary system via phone. Desired experience in Client Office application suite -- how to, in addition to troubleshooting. Candidate should have excellent customer service skills. In-house training will be conducted. Technologies may include, but not limited to: Windows 10/11, Client Office, iOS (iPad/iPhone), and ticketing systems.
Desired Skills
Technology Call Center and or Customer Service experience desired. Ability to utilize multiple resources to determine causes and resolutions of technology problems and incidents. Ability to consistently meet or exceed performance targets and goals correlated with call handling and customer service.
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