Customer Service Representative

Arteza is revolutionizing the Art Supply industry as one of the fastest-growing brands and e-commerce retailers in the country. Recognized as the #1 fastest-growing private company in South Florida and ranked #32 on the Inc. 5000 list for 2020, we offer a convenient way to shop for art supplies coupled with a highly innovative product offering. Headquartered next to the beaches of Miami, we are quickly expanding the team. If you are interested in working in a dynamic, start-up environment with highly motivated entrepreneurs, this is the place for you. 

What You’ll Do:

• Answers incoming customer calls and e-mails regarding billing issues, product problems, service questions and general client concerns. Serve as first layer when communicating with customers in every media platform we have.
•  Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller.
•  Update customer information in the customer service database during and after each call.
•  Open and maintain customer account information.
•  Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.
•  Impact the company’s bottom line by problem solving and turning frustrated clients into repeat customers by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Who You Are:

•  Min. 1-2 years of previous call center experience.
• Technological awareness and usage.
•  Customer Service.
•  Customers first mentality.
•  Embody the Arteza principles when engaging with customers.
•  Be friendly and patient when engaging with customers.
•  Goal Oriented.
•  Be self-motivated and ready to take on challenges when needed.
•  Decision Making.
•  Ability to think through situations with varying degrees of difficulty and make impactful decisions that benefit our customers.
•  Effective Communication.
•  Possess impactful communication skills – both written and verbal.
•  Active Listening.
•  Ability to work and communicate constructively with all levels of the organization…direct reports, peer group, Senior Leadership, etc…to achieve success.
•  Conflict Resolution/Problem Solving.
•  Having the awareness to see conflict and when to seize the opportunity within the conflict before healthy tension turns into overly disruptive behavior.
•  Social and Emotional Intelligence.
•  Knowing when to showcase empathy to earn the respect and loyalty of a team.
•  Ability to manage change diplomatically with effective social skills.
•  Strategic/ Critical Thinking.
•  Able to work in a fast-paced environment and maintain focus on key priorities despite conflicting demands.
•  Identify, document, and deliver information on process inefficiencies.