AWM Insurance and Annuity Client Specialist
Job Posting for AWM Insurance and Annuity Client Specialist at Arvest Bank
Pay is based on a number of factors including the successful candidate’s job-related knowledge and skills, qualifications, and prior experience. Arvest offers a comprehensive suite of benefits, including a full range of health and life, financial, and wellness benefits. For more information about benefits, please visit www.arvest.com/careers/benefits .
Position is located at 5201 Village Parkway in Rogers, Arkansas.
Position is Monday through Friday 8 am to 5 pm with ability to work additional hours as needed.
Summary:
SUMMARY: Under the general direction and guidance of the AWM Insurance & Annuity Client Manager, the AWM Insurance & Annuity Client Specialist is responsible for daily operational processing of new applications for insurance and annuity purchases or service requests to existing contracts, as well as ensuring accuracy and completeness to minimize risk to AWM. The incumbent must be customer service focused, respond to email and incoming calls from internal and external customers in a timely manner, and the ability to adequately research questions related to insurance and annuity products.
ESSENTIAL DUTIES and RESPONSIBILITIES include the following. Other duties may be assigned.
- On a daily basis, review applications/supporting documentation to ensure accuracy and completeness. Process all applications in accordance with AWM procedures and accountable for end to end resolution/completion.
- Perform research and resolve problems with insurance and annuity policies in a timely and efficient manner. Requires follow up with internal and external customers regarding questions, new policy requests, and/or changes to existing policies. Work on policies, manage all changes, and monitor to completion to ensure policies are correct and provided to customers or Client Advisor. Create sufficient file documentation to track and minimize risk to AWM.
- Reconcile life insurance direct deposits and deposits checks both weekly and monthly. Create and provide a monthly commissions report for Client Advisors and LBAs.
- Prepare fixed and variable annuity policies and compile rate sheet information. Prepare Monthly Market Share Report outlining sales for the month and distribute to management.
- Prepare and submit agent of record changes and appointments; ensure agent of record information is correct within AWM systems.
- Review insurance and annuity policies upon receiving from the carrier for accuracy. Create notes in the software system and annotated for follow up to ensure delivery is made to the customer or Client Advisor within AWM guidelines.
- Respond to all incoming communications to the AWM Insurance & Annuity group from internal and external customers. Work with other team members and/or management to ensure all requests are answered accurately, timely and in a professional manner.
- Create detailed notes for follow up on insurance and annuity accounts. Review and update notes and continue to follow up until the process is fully completed.
- Work closely with compliance to ensure all trades are purchased within the AWM written policies and procedure guidelines.
- Ensure documentation related to insurance and annuities is in the hands of the Client Advisors or customers in a timely manner.
- Understand and comply with bank policy, laws, regulations, and the bank’s BSA/AML Program, as applicable to your job duties. This includes but is not limited to; complete compliance training and adhere to internal procedures and controls; report any known violations of compliance policy, laws, or regulations and report any suspicious customer and/or account activity.
TEAM ACCOUNTABILITIES:
- Support and uphold the Arvest Mission Statement.
- Uphold the Arvest Code of Ethics that confidential information is safeguarded.
- Maintain a high level of cooperation and rapport with all associates in order to ensure accurate and efficient operations and service.
- Formulate and communicate new ideas and suggestions that will improve profitability and efficiency for the bank’s overall operation.
- Promote professionalism at all times.
Responsibilities:
QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE:
- Associate Degree or equivalent insurance and annuity related experience required.
- 2 years customer service experience required.
- Life & Health Insurance license required or ability to obtain within 30 days of hire.
- Strong communication skills required.
- Previous insurance and annuity processing experience preferred.
- Previous administrative experience preferred.
OTHER SKILLS and ABILITIES:
- Must be able to arrive at work on time, work on site and have regular work attendance
- Must be able to work cooperatively with other co-workers regardless of personality, presence, or communication style
- Must be able to provide cordial customer service regardless of customer personality, presence, or communication style
- Must be able to perform several tasks at once
- Must be able to work in a stressful atmosphere
- Must be able to rotate job tasks
- Must be able to occasionally work overtime
- Must be able to greet others cordially
- Must be able to coordinate multiple and changing priorities
- Must be able to verbally communicate with all other associates
- Must be able to operate telephone, scanner, copier and fax machines
- Must be able to move from department, division, or bank to department, division or bank to attending meetings
- Must be able to operate personal computer keyboard in order to create reports, schedules, and other appropriate documentation
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
While performing the duties of this job, the associate is regularly required to stand, walk, site, and to talk and hear. The associate must occasionally reach with hands and arms, stoop, kneel, or crouch.
The associate may occasionally be required to lift or move up to 25 pounds.
Specific vision abilities required by this job include close, distance, color vision, and the ability to adjust focus.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Grade 12
Pay Range: $18.95 - $22.50 per hour
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