What are the responsibilities and job description for the Consumer Lending Division Loan Advisor position at Arvest Bank?
Work Type: Full Time
Position is Monday through Friday 10 am to 7 pm with the ability to work additional hours as needed.
Position is based at 7300 College Blvd, Overland Park, KS, however, incumbent can be located anywhere within the Arvest 4 State Footprint (AR, KS, MO, OK).
Exempt: No
Salary Grade: Grade 13
SUMMARY: Under the supervision and guidance of the Senior Sales and Production Manager, the CLD Loan Advisor plays a critical role in the successful growth of Arvest Bank. The CLD Loan Advisor is the key point of contact throughout the product delivery cycle. The responsibilities include the use of discovery sessions to fully understand the applicant’s goals, while offering appropriate financial solutions to meet customer needs. The CLD Loan Advisor provides professional customer service to both internal and external customers.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Provide exceptional customer service to both internal and external customers.
- Interview customers and assess customer needs, accept consumer loan applications, obtain financial information and purpose for loan; input customer applications into loan software for loan request determination.
- Complete the credit application and underwriting process successfully.
- Facilitate the various components of the application decision process (identity, verification, develop information, cash flow/capacity assessment, credit bureau review, judgmental review, etc.)
- Fully evaluate the status of the consumer. Make a comprehensive credit assessment of the applicant, while establishing an effective and positive business relationship.
- Offer sound credit products and solutions, consistent with the needs of our customers, as well as the credit philosophy and guidelines of the division.
- Negotiate loan terms (loan amount, term, APR) and that provide a solution to the applicant’s need.
- Provide a comprehensive picture of the full features and benefits of the products available, and do so in a manner that is most relevant to the consumer. State relevant benefits in a positive and persuasive manner to each consumer.
- Gain applicant acceptance of the approved loan offer and achieve loan activation.
- Obtain all required information and provide all required disclosures. Provide appropriate documentation and recording throughout the process. Adhere to regulations, policies and procedures.
- Mentor new CLD Loan Advisors as needed.
- Maintain reports as requested by management for volume\trend analysis.
- Understand and comply with bank policy, laws, regulations, and the bank's BSA/AML Program, as applicable to your job duties. This includes but is not limited to; complete compliance training and adhere to internal procedures and controls; report any known violations of compliance policy, laws, or regulations and report any suspicious customer and/or account activity.
TEAM ACCOUNTABILITIES:
- Support and uphold the Arvest Mission Statement.
- Uphold the Arvest Code of Ethics and ensure that confidential information is safeguarded.
- Maintain a high level of cooperation and rapport with all associates in order to ensure accurate and efficient operations and service.
- Formulate and communicate new ideas and suggestions that will improve profitability and efficiency for the company’s overall operation.
- Promote professionalism at all times.
Responsibilities:
QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE:
- High School Diploma or General Education Diploma required.
- 2 years of experience selling products and/or services required.
- Current NMLS Safe Act Registration or the ability to be registered within 30 days required.
- 1 year of experience in a financial services industry or equivalent required.
- Consumer Loan experience preferred.
- Arvest experience preferred.
OTHER SKILLS AND ABILITIES:
- Must be able to arrive at work on time, work on site and have regular work attendance
- Must be able to work cooperatively with other co-workers regardless of personality, presence or communication style
- Must be able to provide cordial customer service regardless of customer personality, presence or communication style
- Must be able to perform several tasks at once
- Must be able to work in a stressful atmosphere
- Must be able to rotate job tasks
- Must be able to occasionally work overtime
- Must be able to greet others cordially
- Must be able to coordinate multiple and changing priorities
- Must be able to verbally communicate with all other associates
- Must be able to operate telephone, scanner, copier and FAX machines
- Must be able to move from department, division, or bank to department, division or bank to attend meetings
- Must be able to operate personal computer keyboard in order to create reports, schedules and other appropriate documentation
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
While performing the duties of this job, the associate is regularly required to stand, walk, sit, and to talk and hear. The associate must occasionally reach with hands and arms; stoop, kneel, or crouch.
The associate may occasionally be required to lift or move up to 25 pounds.
Specific vision abilities required by this job include close, distance and color vision and the ability to adjust focus.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
