DAS Account Recovery Analyst

Location: 5000 Rogers Ave., Fort Smith, AR

Hours: Monday through Friday 8am to 5pm.

Exempt: No

Salary Grade: Grade 13

Summary:

SUMMARY: Under the direction of the designated Default Account Servicing Manager, the DAS Account Recovery Analyst is responsible for analyzing deposit accounts for possible abuse and to prevent internal and external monetary losses resulting in financial loss to the bank. The incumbent’s responsibilities consist of, but not limited to, notifying or locating customers with delinquent accounts for the sole purpose to acquire payment and maintain the recoveries on previously charged off accounts.

We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following. Other duties may be assigned.

1. Confer with customer via phone call in attempt to determine reason for overdrawn accounts, collect on overdrawn accounts and/or work closely with customer to set-up restitution payments.

2. Track all collection efforts in the Collection Software, process restitution payments from courts.

3. Maintain accounts expected to charge off and previously charged off accounts.

4. Review return item notices and follow up with customers, when applicable, to ensure that the bank is secure from potential future deposits/losses.

5. Notify Designated Default Account Servicing Manager of accounts that are found to not be at the Arvest Bank Group standards to remain open (i.e., accounts that need further research for suspected fraudulent activity, over-the-limit overdraft activity, bank errors, etc.)

6. Turn charged off accounts over to outside agencies for collection as well as updating records reported to outside agencies.

7. Handle both internal and external customer calls regarding overdrawn accounts.

8. Help to satisfy customer complaints and when needed refer customers to the appropriate area so that complaints can be handled properly.

9. Understand and comply with bank policy, laws, regulations, and the bank's BSA/AML Program, as applicable to your job duties. This includes but is not limited to; complete compliance training and adhere to internal procedures and controls; report any known violations of compliance policy, laws, or regulations and report any suspicious customer and/or account activity.

TEAM ACCOUNTABILITIES:

• Support and uphold the Arvest Mission Statement.

• Uphold the Arvest Code of Ethics and ensure that confidential information is safeguarded.

• Maintain a high level of cooperation and rapport with all associates in order to ensure accurate and efficient operations and service.

• Formulate and communicate new ideas and suggestions that will improve profitability and efficiency for the company’s overall operation.

• Promote professionalism at all times.
  

Responsibilities:

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

• High school diploma or general education degree (GED) or equivalent military experience required.

• 3 years of experience in banking, customer service or similar experience required.

• 1 year experience in collections or equivalent experience required.

• Associates degree preferred.

Relevant military experience is considered for veterans and transitioning service members.

OTHER SKILLS AND ABILITIES:

· Must be able to arrive at work on time, work on site and have regular work attendance

• Must be able to work cooperatively with other co-workers regardless of personality, presence or communication style

• Must be able to provide cordial customer service regardless of customer personality, presence or communication style

• Must be able to perform several tasks at once

• Must be able to work in a stressful atmosphere

• Must be able to rotate job tasks

• Must be able to occasionally work overtime

• Must be able to greet others cordially

• Must be able to coordinate multiple and changing priorities

• Must be able to verbally communicate with all other associates

• Must be able to operate telephone, scanner, copier and FAX machines

• Must be able to move from department, division, or bank to department, division or bank to attend meetings

• Must be able to operate personal computer keyboard in order to create reports, schedules and other appropriate documentation

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate is regularly required to stand, walk, sit, and to talk and hear. The associate must occasionally reach with hands and arms; stoop, kneel, or crouch.

The associate may occasionally be required to lift or move up to 25 pounds.

Specific vision abilities required by this job include close, distance and color vision and the ability to adjust focus.

The incumbent must be able to travel occasionally by themselves within the US, including overnight, and via automobile and air.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.