IAS Supervisor-LAD
Job Posting for IAS Supervisor-LAD at Arvest Bank
Expiration Date: September 12, 2022
Job Title: IAS Supervisor-LAD
Work Type: Full Time
Location: Incumbent can be located at 921 W. Monroe Ave., Lowell, AR or 502 S. Main Mall, Tulsa, OK.
Hours: Monday through Friday 8am to 5pm.
Preferred Qualifications: Minimum of 2 years experience in Loan Knowledge.
Exempt: Yes
Salary Grade: Grade 15
Summary:
SUMMARY: With limited direction, the IAS Supervisor is an execution-focused leader providing leadership, guidance and workflow management on a day to day basis. The supervisor ensures exceptional and consistent customer service, providing effective and efficient responses to inquiries in a professional and proficient manner.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Coordinates team activities and balances workload (e.g., scheduling, shift management, other administrative duties).
- Works to continually improve policies, procedures and processes; tracks trending of issues and formulates recommendations for management to address recurring issues.
- Documents, maintains and enhances work processes and standards in the area, including documenting procedures for troubleshooting and incident resolution / solution.
- Responsible for the development of more junior team members; monitors team performance, spotting trends and identifying anomalies for escalation.
- Ensures compliance with relevant policies and regulations, and escalates any concerns as appropriate.
- Reviews team member performance, including preparing or delivering performance reviews. Provides feedback for performance related matters and coaches team members on performance.
- Participates as a key contributor in the recruiting and hiring process.
- Coordinates and engages the appropriate level of expertise on issues that involve other functions.
- Monitors the environment, especially during peak periods, and manages the resolution of any incidents.
- Is the first point of supervision for the team and is accountable for providing direction and guidance on team objectives.
- Understand and comply with bank policy, laws, regulations, and the bank's BSA/AML Program, as applicable to your job duties. This includes but is not limited to; complete compliance training and adhere to internal procedures and controls; report any known violations of compliance policy, laws, or regulations and report any suspicious customer and/or account activity.
TEAM ACCOUNTABILITIES:
- Support and uphold the Arvest Mission Statement.
- Uphold the Arvest Code of Ethics and ensure that confidential information is safeguarded.
- Maintain a high level of cooperation and rapport with all associates in order to ensure accurate and efficient operations and service.
- Formulate and communicate new ideas and suggestions that will improve profitability and efficiency for the company’s overall operation.
- Foster and promote the proper company image at all times.
SUPERVISORY RESPONSIBILITIES:
Directly supervise 2 or more associates as assigned by the Manager. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Ensure direct reports have completed required compliance training and are adhering to all internal procedures and controls as it relates to bank policy, laws, regulations and Arvest’s BSA/AML Program. Responsibilities include interviewing, hiring, appraising performance, rewarding, and disciplining associates. The incumbent has the authority and the appropriate influence to make recommendations regarding hiring, firing, advancement, promotion, or any other change of status of other associates within the guidelines of the bank’s procedures and guidelines for such change of status events. The incumbent provides training, planning, assigning, and directing work assignments and schedules; addressing complaints and resolving problems.
Responsibilities:
QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE:
- Associate’s Degree in relevant field or equivalent related experience required.
- 2 years of relevant experience in progressively responsible positions required.
- Previous supervisory experience preferred.
OTHER SKILLS AND ABILITIES:
- Must be able to arrive at work on time, work on site and have regular work attendance
- Must be able to work cooperatively with other co-workers regardless of personality, presence or communication style
- Must be able to provide cordial customer service regardless of customer personality, presence or communication style
- Must be able to perform several tasks at once
- Must be able to work in a stressful atmosphere
- Must be able to rotate job tasks
- Must be able to greet others cordially
- Must be able to coordinate multiple and changing priorities
- Must be able to verbally communicate with all other associates
- Must be able to operate telephone, scanner, copier and FAX machines
- Must be able to occasionally work outside of normal business hours.
- Must be able to move from department, division, or bank to department, division, or bank to attend meetings
- Must be able to operate personal computer keyboard in order to create reports, schedules and other appropriate documentation
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
While performing the duties of this job, the associate is regularly required to stand, walk, sit, and to talk and hear. The associate must occasionally reach with hands and arms; stoop, kneel, or crouch.
The associate may occasionally be required to lift or move up to 25 pounds.
Specific vision abilities required by this job include close, distance and color vision and the ability to adjust focus.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
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