Information Technology (IT) Specialist

Company Description

ASAP IT is a comprehensive computer IT consulting services provider based in Arlington Heights, IL. We are deeply passionate about technology and dedicated to solving technological business needs across various OS platforms. With over a decade of experience, we offer top-tiered IT support to businesses in the Northwestern Suburbs of Chicago, providing services such as office IT buildouts, office moves, IT security, email setup and migrations, network design and maintenance, as well as cybersecurity solutions and hardware component upgrades. Our commitment to client satisfaction extends beyond problem-solving, as we aim to be your partner in prevention and provide reliable tech support that you can trust indefinitely.

Role Description : IT Specialist (Part-Time - starting at 15-20 hours a week)

Asap IT is currently seeking a skilled Part-Time IT Specialist to join our team. Asap IT provides a wide range of technological and IT services to small and medium-sized businesses. The IT Specialist will play a crucial role in delivering IT support to our clients, both remotely and on-site, as well as assisting with various in-house projects from our office location.

Key Responsibilities:

• Provide technical support to clients, including troubleshooting hardware and software issues, network connectivity problems, and system errors.
•  Install, configure, and maintain hardware and software components, such as computers, printers, servers, operating systems, and applications.
•  Assist with the setup and configuration of network infrastructure, including routers, switches, firewalls, and wireless access points.
• Monitor system performance, security, and backups to ensure data integrity and availability.
• Collaborate with team members and external vendors to resolve complex technical issues and implement solutions.
• Document technical processes, procedures, and configurations to ensure knowledge sharing and continuity of operations.
• Conduct technology assessments and recommend upgrades or enhancements to improve efficiency, reliability, and security.
• Provide training and support to end-users on the proper use of technology resources and applications.
• Assist with the procurement of IT equipment and software licenses, including researching options, obtaining quotes, and placing orders.
• Adhere to industry best practices, standards, and compliance requirements in all aspects of IT service delivery.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field (preferred).
• 2 years of experience in IT support or a similar role.
• Strong knowledge of mainstream operating systems (Windows & macOS), productivity software (Microsoft Office, Google Workspace), and networking concepts.
• Experience with hardware troubleshooting, configuration, and repair.
• Familiarity with network protocols, services, and security mechanisms.
• Excellent problem-solving skills and attention to detail.
• Effective communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users.
• Customer service-oriented mindset with a proactive approach to addressing client needs.
• Ability to work independently and prioritize tasks in a dynamic environment.
• Valid driver’s license and reliable transportation for on-site visits and travel to our Arlington Heights / Buffalo Grove office.

Work Schedule:

• Part-time position with approximately 20 hours per week, with a path to Full-time.
• Flexible scheduling of work hours, provided that Asap IT's requirements are met. Primarily weekdays with occasional evenings or weekends for special projects or client emergencies.

Join our team and contribute to delivering exceptional IT services and support to our clients. If you are passionate about technology, enjoy solving technical challenges, and thrive in a collaborative environment, we encourage you to apply. Please submit your resume and cover letter outlining your qualifications and availability for consideration.