Desktop Support Specialist
Job Posting for Desktop Support Specialist at ASC
```Duties```
- Provide technical support and troubleshooting for desktop systems, software, and hardware issues
- Install, configure, and maintain desktop applications and operating systems
- Set up and maintain user accounts and permissions
- Collaborate with other IT teams to resolve complex technical issues
- Respond to user inquiries and provide excellent customer service
- Document all support activities and resolutions in a ticketing system
```Skills```
- Strong knowledge of IT infrastructure, including networking, DNS, and TCP/IP protocols
- Excellent customer service skills with the ability to communicate technical concepts to non-technical users
- Analytical mindset with the ability to diagnose and resolve technical issues
- Proficiency in computer hardware troubleshooting and repair
- Familiarity with ServiceNow or similar ticketing systems
- Proficient in Microsoft Office suite and experience with Group Policy Objects (GPO)
If you are a detail-oriented individual with a passion for providing exceptional customer service and have a strong technical background, we want to hear from you! As a Desktop Support Technician, you will play a crucial role in ensuring the smooth operation of our organization's desktop systems. You will have the opportunity to work closely with end-users, troubleshoot technical issues, and contribute to the overall success of our IT department.
We offer competitive compensation packages, comprehensive benefits, and opportunities for professional growth. Join our team today and be part of a dynamic organization that values innovation and excellence in technology support.
Please note that only qualified candidates will be contacted for further consideration. Thank you for your interest in this position.
Job Type: Contract
Salary: $20.88 - $25.15 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 3 years
Schedule:
- 8 hour shift
Experience:
- IT Support: 4 years (Preferred)
Work Location: In person
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