JOB DESCRIPTION
Intake Case Manager
POSITION TYPE: Case Manager – Full-Time Non-Exempt
DESCRIPTION: The Intake Case Manager is responsible for establishing a professional and supportive “first contact” for people entering the Access Center, conducting initial screenings for services, and providing case management support to Access
Center staff.
REPORTS TO: Case Management Supervisor
SALARY: $20.00 per hour
Duties and Responsibilities:
Answer phones and direct all calls appropriately, including providing resource referrals to other agencies/services;
Greet clients and others upon arrival and provide general information on programs;
Ensure the waiting area is clean and welcoming;
Collect basic information from clients to begin a case file;
Verify and update all client information and enter it into the client case file and HMIS;
Monitor and ensure availability of all case management forms and office supplies;
Conduct initial intake and needs assessment interview with all clients;
Evaluate client histories, arrange case consultations, make recommendations to case managers regarding client eligibility;
In concert with primary case managers - facilitate coordination of all case management objectives;
Maintain accurate documentation of service objectives and outcomes as well as other services in accordance with Federal, State, County and Ascencia guidelines;
Oversee the client Mail Distribution process, accepting mail, sorting mail and ensuring clients who receive mail adhere to the Mail Distribution policies;
Develop and coordinate shelter and other resources among peers;
Actively participate in staff meetings, trainings and the Coordinated Entry System (CES);
Assist case managers in maintaining related administrative record keeping and reporting systems;
Prepare case management related reports including but not limited to: outcomes, successes, etc;
Adheres to strict boundaries and professional ethics in the care of others;
Conducts crisis intervention as needed.
Qualifications and Requirements for this Position:
2 year degree in human services or comparable combination of education/work related experience preferred;
Experience in social service setting with working knowledge of case management systems and planning techniques;
Knowledge of intake procedures, CES and the Continuum of Care for homeless persons;
Experience working with homeless individuals and families a plus;
Knowledge of HMIS strongly preferred;
Must meet insurance carrier’s requirements for approval to drive.
Must have own transportation to conduct job related travel and must be able to drive agency vehicles per agency policy.
Must possess a valid driver license;
Employees must carry active and adequate auto insurance corresponding to regulatory requirements if driving any vehicle not owned or leased by Ascencia.
Bilingual (Spanish/English) highly desirable.
JOB DESCRIPTION
Intake Case Manager
I have read and understand the duties and essential functions of the position and can perform these duties with or without reasonable accommodation.
Employee Full Name: _______________________________
Employee Signature: _______________________________ Date: _______________
Job Type: Full-time
Pay: $20.00 per hour
Expected hours: 40 per week
Benefits:
Schedule:
People with a criminal record are encouraged to apply
Education:
Experience:
Work Location: In person
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