Intake Case Manager

JOB DESCRIPTION
Intake Case Manager

POSITION TYPE: Case Manager – Full-Time Non-Exempt

DESCRIPTION: The Intake Case Manager is responsible for establishing a professional and supportive “first contact” for people entering the Access Center, conducting initial screenings for services, and providing case management support to Access
Center staff.

REPORTS TO: Case Management Supervisor

SALARY: $20.00 per hour

Duties and Responsibilities:
 Answer phones and direct all calls appropriately, including providing resource referrals to other agencies/services;
 Greet clients and others upon arrival and provide general information on programs;
 Ensure the waiting area is clean and welcoming;
 Collect basic information from clients to begin a case file;
 Verify and update all client information and enter it into the client case file and HMIS;
 Monitor and ensure availability of all case management forms and office supplies;
 Conduct initial intake and needs assessment interview with all clients;
 Evaluate client histories, arrange case consultations, make recommendations to case managers regarding client eligibility;
 In concert with primary case managers - facilitate coordination of all case management objectives;
 Maintain accurate documentation of service objectives and outcomes as well as other services in accordance with Federal, State, County and Ascencia guidelines;
 Oversee the client Mail Distribution process, accepting mail, sorting mail and ensuring clients who receive mail adhere to the Mail Distribution policies;
 Develop and coordinate shelter and other resources among peers;
 Actively participate in staff meetings, trainings and the Coordinated Entry System (CES);
 Assist case managers in maintaining related administrative record keeping and reporting systems;
 Prepare case management related reports including but not limited to: outcomes, successes, etc;
 Adheres to strict boundaries and professional ethics in the care of others;
 Conducts crisis intervention as needed.

Qualifications and Requirements for this Position:
 2 year degree in human services or comparable combination of education/work related experience preferred;
 Experience in social service setting with working knowledge of case management systems and planning techniques;
 Knowledge of intake procedures, CES and the Continuum of Care for homeless persons;
 Experience working with homeless individuals and families a plus;
 Knowledge of HMIS strongly preferred;
 Must meet insurance carrier’s requirements for approval to drive.
 Must have own transportation to conduct job related travel and must be able to drive agency vehicles per agency policy.
 Must possess a valid driver license;
 Employees must carry active and adequate auto insurance corresponding to regulatory requirements if driving any vehicle not owned or leased by Ascencia.
 Bilingual (Spanish/English) highly desirable.

JOB DESCRIPTION
Intake Case Manager

I have read and understand the duties and essential functions of the position and can perform these duties with or without reasonable accommodation.

Employee Full Name: _______________________________

Employee Signature: _______________________________ Date: _______________

Job Type: Full-time

Pay: $20.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

People with a criminal record are encouraged to apply

Education:

• Bachelor's (Preferred)

Experience:

• Case Management: 1 year (Preferred)

Work Location: In person