What are the responsibilities and job description for the Mortgage Loan Originator position at Ascend Federal Credit Union?
About Us:
Ascend is the largest credit union in Middle Tennessee and one of the largest credit unions in the United States, with over $3 billion in assets. With an occupation-based field of membership, Ascend is focused on the expansion and diversification of the select employee groups it serves, which creates greater security for the credit union and its member-owners. Approximately 650 employees serve more than 207,000 members from 29 Middle Tennessee branch locations, Regional Operations Center, Teller Center and Corporate Headquarters. Ascend recognizes that its employees are critical to the credit union’s sustained success and future growth. Our employees are the face of the credit union and their personal successes fuel the success of the team. Through collaboration between employees, management, our membership and our Board, we fuel an engine that propels the credit union forward.
What We Offer:
Thank you for your interest in a career with Ascend Federal Credit Union! Being employed by Ascend is vastly different than just holding a job. The credit union prides itself on providing employees rewarding career opportunities, competitive benefits and a unique work culture. The credit union’s commitment to its employees is fostered by its commitment to the member-owners, ensuring dedicated and engaged employees to serve the membership. Ascend’s vision to be the most loved credit union in our market by employees and members alike has earned the credit union distinctions including Federal Credit Union of the Year (NAFCU, 2015), Best Credit Union to Work For (2016, 2017, 2018, 2019, 2020 and 2021) and Training Top 125 (2015, 2016, 2017, 2018, 2019, and 2020).
Overview:
Proactively solicit new residential mortgage business and market Ascend Federal Credit Union (AFCU) mortgage products to meet established goals. Identify, develop and maintain a quality network of relationships that serves as a recurring source of referrals for new mortgage lending opportunities. This network may consist of realtors, builders, attorneys, accountants and other personal and professional contacts. Participate in business related development opportunities, professional organizations and community efforts to promote homeownership. Respond to member inquiries and referrals that are generated from both their own contacts and from other channels including branch, internet, and telephone referrals. Conduct interviews with prospective borrowers in order to analyze financial and credit data, determine customer financing objectives, advise members of product/pricing policies and guidelines, and gather any additional required information. Ensure exceptional member service by maintaining thorough knowledge of programs, policies, procedures and regulatory requirements. Demonstrate a commitment to professional ethics and complying with all Federal, State and HMDA compliance policies and requirements.
Responsibilities:
- Develop and maintain successful relationships with internal and external referral sources.
- Prospect new mortgage lending opportunities.
- Meet with members as necessary during various stages of the loan process.
- Provide complete loan applications, with all initial required supporting documentation, to operations team.
- Ensure an exceptional member service experience by overseeing the loan process from origination to close and providing on-going communication to members and referral sources.
- Achieve production and quality goals.
- Accept loan applications from members and establishes a loan file. Gather all necessary initial loan documents and disclosures and upload information to OpenClose as they are received. Follow up in a timely manner to gather missing documentation necessary for loan processing.
- Prepare and compile documents for loan processing and underwriting and submit to mortgage processors for processing. Enter thorough and necessary notes in the loan file.
- Obtain and review all documentation, i.e., credit report, paystubs, bank statements, etc., and resolve application irregularities prior to submitting to mortgage loan processors.
- Assist members with inquiries or concerns, and as necessary or requested, refer more serious matters to the Mortgage Loan Origination Manager.
- Promote and/or refer credit union products and services to members and prospects.
- Perform a variety of administrative functions and preparation of various reports as requested.
- Maintain up-to-date knowledge of all aspects of the credit union’s mortgage loan products including origination, TRID Compliance and closing requirements.
- Communicate with attorneys, surveyors, contractors and other vendors that supply services to AFCU mortgage loans, and with all AFCU members, employees and staff in a friendly, professional manner.
- Ability to meet established productivity standards.
- Responsible for compliance with all Federal regulations including Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC).
- Attend and complete all AFCU meetings and trainings as required.
- Read all internal publications including Source and Possibilities.
- Assist others within the department as directed.
- Attend appropriate trade and real estate meetings.
- Participate in marketing seminars, classes and other events that promote home ownership or efforts to generate new business.
- Market to local realtors through visits and via email, video conferencing and telephone correspondence.
Education
- Must have a two year degree in a business related field or equivalent experience
- A four year degree in a business related field
Work Experience
- 3-5 years Financial industry experience or a business-related field is required
- 1-3 years Lending experience is required
- 1-3 years Sales experience is required
Knowledge, Skills, and Abilities
- Demonstrated understanding of mortgage processing, underwriting and closing procedures.
- Knowledge of conventional and government lending guidelines.
- Understanding of Federal Regulations for Real Estate Lending.
- Strong computer skills including a fundamental understanding of automated underwriting applications, database management and previous experience utilizing laptop technology for communication purposes including accessing rate, credit and loan status information.
- Strong time management skills and the ability to organize, prioritize, and perform multiple tasks simultaneously.
- Ability to communicate clearly and effectively, both verbally and in writing, across a variety of audiences.
- Ability to analyze and comprehend complex financial data and provide financial alternatives.
- Professional and effective interpersonal skills.
- Must possess an outgoing personality with a helpful attitude and a well-developed sales culture attitude towards credit union services and products.
- Accuracy and attention to detail required.
- Must possess and maintain good interpersonal skills with members and co-workers.
- Must possess on-going ability to keep abreast of changing policies and procedures.
- Must maintain confidentiality and display dependability.
- Overtime may be required as work and circumstances require.
- Must be able to meet Safe Act Mortgage Loan Officer registration requirements at all times.
- Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.
- High degree of computer literacy and fluency in various computers programs including Microsoft programs (Microsoft Word, Outlook, Excel), loan origination systems and the internet.
- Regular and reliable attendance is required.
- Possession of a valid, unrestricted driver's license.
- Ability to operate or have ability to be trained to operate related office equipment, including calculator, computer terminal (PC), FICS, multifunction copier, receipt printers, telephone and typewriter.
- Knowledge of secondary market guidelines desired.
Connect with us on social media such as Facebook, Twitter, Instagram, and LinkedIn Ascend Federal Credit Union is an Equal Opportunity Employer
Salary : $3 - $0
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