About Ascend Plastic Surgery Partners

• Welcome clients warmly as they arrive at the MedSpa, providing a friendly and professional first impression.
• Answer phone calls, schedule appointments, and respond to client inquiries promptly and courteously.
• Manage appointment calendar and update scheduling software to coordinate client bookings effectively.
• Ensure the reception area is clean, organized, and well-maintained at all times.

• Assist clients with check-in and check-out procedures, processing payments, and completing necessary paperwork.
• Provide information about MedSpa services, treatments, and products to clients, addressing any questions or concerns they may have.
• Escort clients to treatment rooms and assist with preparing them for appointments as needed.
• Follow up with clients to confirm appointments, reschedule as necessary, and address any scheduling conflicts.

• Maintain electronic and paper records, including client files, consent forms, and financial transactions.
• Assist with inventory management, including restocking retail products and supplies as needed.
• Coordinate with other MedSpa staff members to ensure seamless communication and collaboration.
• Perform general clerical duties such as filing, faxing, and scanning documents.

• Build and maintain positive relationships with clients by providing attentive and personalized service.
• Address client concerns or complaints promptly and escalate issues to management when necessary.
• Act as a liaison between clients and MedSpa staff to facilitate effective communication and resolution of issues.

• Adhere to all MedSpa policies and procedures, including confidentiality and privacy guidelines.
• Ensure compliance with regulatory requirements, such as HIPAA regulations and patient consent protocols.
• Safeguard client information and maintain confidentiality in all interactions and documentation.

• Adhere to facility policies and protocols.
• Understand the importance of maintaining patient confidentiality.
• Note: This job description is not intended to be all-inclusive. The employee may be required to perform other duties as assigned.

• High school diploma or equivalent required.
• Previous experience in a customer service or receptionist role, preferably in a healthcare or spa environment.

• Excellent interpersonal skills and a positive attitude towards client interactions.
• Strong organizational skills and attention to detail, with the ability to multitask and prioritize tasks effectively.
• Proficiency in computer applications such as MS Office suite and scheduling software.
• Ability to work independently and as part of a team in a fast-paced environment.
• Professional appearance and demeanor, with excellent communication skills both verbally and in writing.
• Flexibility to work evenings, weekends, and holidays as needed to accommodate MedSpa hours of operation.