What are the responsibilities and job description for the DTS Dispatcher position at Ascend?
Ascend is transforming the regional truckload sector by leveraging technology, building density, and offering driver-friendly routes and policies—making us the carrier of choice for shippers that demand high performance and flexibility at competitive rates, and the employer of choice for drivers seeking a better work-life balance.
PURPOSE
Ascends Fleet Manager /Dispatch is responsible for managing a fleet of drivers to meet or exceed all required metrics, maximize revenue, and minimize costs, and meet or exceed the customer’s service needs.
ACCOUNTABILITIES
PURPOSE
Ascends Fleet Manager /Dispatch is responsible for managing a fleet of drivers to meet or exceed all required metrics, maximize revenue, and minimize costs, and meet or exceed the customer’s service needs.
ACCOUNTABILITIES
- Reduce workforce turnover by improving employee relations and establishing a good working relationship with each driver.
- Work with operational personnel and dispatch drivers.
- Promote safety of drivers.
- Demonstrates personal concern for maintaining a safe environment for themselves and others.
- Manage driver performance and productivity and take proper disciplinary steps if necessary, including termination of employment.
- Provides current, direct, complete, and "actionable" positive and corrective feedback to others.
- Manage out of route mileage.
- Know, support, and enforce company policies.
- Enter time and ensure payroll is accurate for each driver.
- Act as a liaison between the driver and all other parts of operations.
- Anticipate and facilitate problem resolution on all load issues to meet or exceed total satisfaction of customers.
- Work internally with planners and drivers to get desired weekly mileage goal of a least 2,350.
- Communicate effectively and professionally with Operations Personnel, Drivers, and management of all levels.
- Models and promotes Ascends Values: Zero Safety Events; Be Courageous; Act with Integrity; Inspire Trust; Teamwork; Have Fun and Build a Legacy.
- Previous experience in or knowledge of the transportation industry preferred not required.
- Ability to manage others and self.
- Ability to communicate well with others.
- Computer based keyboard skills and ability to learn software systems.
- Ability to effectively communicate to all levels of the organization.
- Ability to exercise independent decision-making skills.
- Ability to build effective relationships (to help produce the right results).
- Ability to effectively plan to meet deadlines.
- Ability to work in a team environment to continuously improve results.
- Ability to coach drivers on key areas of needed improvement.
- Ability to meet deadlines and deliver exceptional service through positive engagement and patience.
- Able to promote a culture of trust and safety.
- High School Diploma or GED.
- Medical, Dental, Vision - 1st of month after hire
- 401(k) - 5% match
- Employee Assistance Benefit
- Enhanced Benefits (STD, LTD, Critical Care)
- Paid Holidays
- Paid Time Off
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