Benefits Specialist

AscendHR, LLC, a Professional Employer Organization located in Beckley WV, has an exciting opportunity available in our Benefits department. We are seeking a full-time professional who has experience in benefits administration for the role of Benefits Specialist.

AscendHR’s mission is to provide top-notch customized human resources service solutions to small and medium sized businesses and to celebrate the long-term relationships we create with those we serve. The Benefits Specialist will support this mission by providing support to our clients and their employees and to internal partners. This role is responsible for assisting with the setup and ongoing processing, maintenance and support of client accounts in regards to benefits elections and administration, including helping to plan, develop and maintain benefits programs and initiatives. This involves assisting clients and employees with benefit programs, including planning and conducting open enrollment meetings, processing benefits enrollment in HRIS systems and answering general benefits questions; reconciling monthly billing for all benefit plans and invoices and managing billing or other benefit related concerns with vendors.

• Provide excellent customer service to clients, employees, and field partners
• Contact current clients/ employees via outbound call/ email campaign as needed
• Process benefit enrollments for PEO product offerings for clients to ensure timely processing
• Research and resolve product and service issues from the field, clients and their employees to maintain accurate and timely responses. Document information in HRIS systems to track interactions while utilizing all necessary systems
• Prepare and process benefit adjustments
• Provide guidance to clients and their employees regarding product offerings, including setup and use of Health & Benefits online to ensure optimal client retention
• Obtain and maintain benefit documentation to ensure compliance with all applicable state and federal regulations and laws
• Maintain knowledge of all changes pertaining to various product offerings, regulatory changes, policy changes and industry developments to ensure compliance with departmental processes and company guidelines are met as they relate to PEO
• Ensure platform configuration and readiness to support a client through their annual enrollment processes
• Perform data input and maintain strong prioritization and organizational skills and professional communications in all interactions
• Monitor data flow and integration including carrier connections, payroll and/or processes manual carrier updates, working in conjunction with various team members to resolve errors and issues timely and accurately.
• Utilize problem resolution techniques to assist customers, internal and external partners and make recommendations to team and management for process improvement
• Interact with Health & Benefit carriers to resolve customer needs
• Data entry for benefits into carriers and HRIS systems
• Complete invoices and self-billings for benefits
• Responsible for monthly reconciliations of benefits to vendors
• Coordinate and assist with Open Enrollment communications and meetings
• Resolve employee issues with insurance providers
• Consult with employees and clients regarding eligibility and qualifying event issues
• Assist with ACA reporting, COBRA administration
• Enroll employees in carrier portals
• Coordinate leave of absence management with vendors and HR Department
• Participate in special projects as assigned

Qualifications:

• Associate degree in Human Resources, Business Management or related field required
• At least 2 years of experience with benefit plan administration, including health and welfare plans and wellness programs required
• CEBS or REBC certification or WV Health and Life License strongly preferred (will be required within first year of employment)
• Experience with vendor integration and management, 401k administration and a working knowledge with ERISA, ACA, COBRA, and other federal and state regulations governing employee benefits and employment
• Excellent computer skills; fully proficient in MS Office; specifically Excel, as well as HRIS software
• Detail-oriented, problem solver, critical thinker

Come join our team! Please submit your application via Indeed.

Job Type: Full-time

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Education:

• Associate (Preferred)

Experience:

• Benefits Administration: 3 years (Preferred)

Work Location: In person