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Support Engineer

Ascendion Inc.
Atlanta, GA Full Time
POSTED ON 7/13/2023 CLOSED ON 7/17/2023

What are the responsibilities and job description for the Support Engineer position at Ascendion Inc.?

Job Description



Job Description:




  • As a Support Engineer in this role, you will look after sorting Level 1 and 2 trouble tickets as well as Installing, troubleshooting, repairing, implementing, and managing desktop resources.






Responsibilities:



  • Respond to client inquiries and provide technical support via phone, email, chat or walk-in.

  • Identify and diagnose technical issues and provide solutions to resolve them

  • Troubleshoot and debug software and hardware issues related to our products.

  • Document and track technical issues in a ticketing system

  • Escalate unresolved technical issues to appropriate internal teams




Skills:



  • 2 years of experience in a technical support role

  • Support and use Office 365 Administration Portal

  • Experience with Active Directory.

  • Service Now or other ticketing systems

  • Intermediate knowledge of Network Systems

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