What are the responsibilities and job description for the IT Technician position at Ascendo Resources?
Job Description:
- Provide deskside support to end users
- Interface with a service desk and a customer IT support team to achieve deliverables supporting the end users
- A strong emphasis is placed on providing a timely resolution to support requests and providing a high level of quality customer service.
- Research and resolve technical issues and know what to do next and/or when to escalate for help
- Work with multiple platforms, devices, etc.
- Walk and bend and perform labor-related duties of connecting computer equipment
- Maintain and abide with compliance activities driven from a central compliance group
- Communicate technical information to non-technical audiences
- Other duties as requested
Required Qualification
- Associates Degree in Computer Science or related field
- 2 years deskside support experience and Basic troubleshooting skills including: hardware, software, printing, networking, file shares, etc.
- Windows 10 experience - ability to resolve Windows 10 Operating System Issues and Errors
- Proficient in the latest Microsoft Office Applications (Office 365)
- Familiarity with Microsoft Active Directory
Job Types: Full-time, Contract
Pay: $20.00 - $25.00 per hour
Benefits:
- Health insurance
Schedule:
- Monday to Friday
Education:
- High school or equivalent (Preferred)
Experience:
- Help desk: 1 year (Preferred)
- Windows: 1 year (Preferred)
Work Location:
- One location
Work Remotely:
- Temporarily due to COVID-19
Work Location: One location
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