IT Technician

Ascendo Resources
Loganville, GA Full Time
POSTED ON 9/20/2021 CLOSED ON 10/18/2021

What are the responsibilities and job description for the IT Technician position at Ascendo Resources?

Job Description:

  • Provide deskside support to end users
  • Interface with a service desk and a customer IT support team to achieve deliverables supporting the end users
  • A strong emphasis is placed on providing a timely resolution to support requests and providing a high level of quality customer service.
  • Research and resolve technical issues and know what to do next and/or when to escalate for help
  • Work with multiple platforms, devices, etc.
  • Walk and bend and perform labor-related duties of connecting computer equipment
  • Maintain and abide with compliance activities driven from a central compliance group
  • Communicate technical information to non-technical audiences
  • Other duties as requested

Required Qualification

  • Associates Degree in Computer Science or related field
  • 2 years deskside support experience and Basic troubleshooting skills including: hardware, software, printing, networking, file shares, etc.
  • Windows 10 experience - ability to resolve Windows 10 Operating System Issues and Errors
  • Proficient in the latest Microsoft Office Applications (Office 365)
  • Familiarity with Microsoft Active Directory

Job Types: Full-time, Contract

Pay: $20.00 - $25.00 per hour

Benefits:

  • Health insurance

Schedule:

  • Monday to Friday

Education:

  • High school or equivalent (Preferred)

Experience:

  • Help desk: 1 year (Preferred)
  • Windows: 1 year (Preferred)

Work Location:

  • One location

Work Remotely:

  • Temporarily due to COVID-19

Work Location: One location

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