Product Manager

• Department: Consumer Products
• Schedule: 8-hour day shift, Monday-Friday
• Location: Remote

Paid time off (PTO)
Various health insurance options & wellness plans
Retirement benefits including employer match plans
Long-term & short-term disability
Employee assistance programs (EAP)
Parental leave & adoption assistance
Tuition reimbursement
Ways to give back to your community

*Please note, benefits and benefits eligibility can vary by position, exclusions may apply for some roles (for example: PRN, Short-Term Option, etc.). Connect with your Talent Advisor today for additional specifics.

Accelerate Ascension’s journey to transform healthcare, for those we seek to serve and those who serve, by delivering brand-wide experiences, powered by people, design, data and technology.

We are hiring a Product Manager - Find Care Experiences to join our Ascension Studio team!  This is a full time/fully remote position.

The Ascension Studio builds solutions that transform the way Ascension delivers healthcare to millions. We empower our product teams to solve hard problems – consumer challenges and business problems – in ways that our patients love, yet work for our business. These teams are cross-functional and durable, generally comprising a product manager, a scrum master, a product designer, and several engineers.

We staff our product teams with the skills necessary to come up with effective solutions that are valuable (our consumers choose to use), viable (the solution works within the many constraints of the business), usable (the user can figure out how to use) and feasible (our engineers have the skills and technology to implement).

While the product designers ensure usability and the engineers ensure feasibility, the product manager must understand the entire solution, constantly optimizing between different areas to ensure that solution delivers the maximum value over time.

This means that the product manager must bring to the product team a solid knowledge of the various business aspects of a product, including marketing, legal, compliance, customer service, finance, and privacy, along with industry trends and competitive landscape. The product manager must also be passionate about user experiences, and know how to leverage data and research to understand consumer needs in order to add value to the product. Finally, the product manager is expected to know enough about technology to engage with engineers in order to make trade off decisions when needed and future-proof the architecture to align with the product’s long-term vision.

This position is focused on building products that help consumers discover and shop for relevant healthcare services across multiple digital properties. Your primary responsibility will be to grow the number of appointments booked through a digital channel, by optimizing conversions in each funnel. You will be working with design and engineering on making improvements to our search platform,  algorithms, UI/UX, search data and taxonomy to make search more intuitive to the consumer and consistent across multiple digital properties. You and your team are expected to deliver continuous improvements to our overall Find Care experience that result in expanding consumer access to care via a digital channel and growth of overall booking volume.

While each member of the product team may be accountable for a specific risk, we look for product managers that understand that consistent innovation is the result of each member of the product team contributing their passion and ideas. The product manager must collaborate closely with all members of the teams to discover effective solutions, and then work together to deliver those solutions to the market.

While we empower our product teams to figure out the best solutions to the problems that need to be solved, we also hold those teams accountable to the results. Shipping is necessary, but not sufficient. We look for product managers that are not afraid of signing up for results, even when this means they have to work through others to achieve the necessary results.

This job, as with the other roles on the product team, is an individual contributor role. You will need to be able to influence your teammates, as well as colleagues, stakeholders, and key executives, through your use of leadership skills, data, storytelling, and logic.

Daily and Monthly Responsibilities

• Drive the execution of all product lifecycle processes for products, including product research, market research, competitive analysis, planning, positioning, roadmap development, requirements development, and product launch

• Translate product strategy into detailed requirements for prototype construction and final product development by engineering teams

• Create product documents that describe business cases, high-level use cases, technical requirements, revenue, and ROI

• Analyze market and product data to develop growth strategies, and define product objectives.
• Collaborate closely with engineering, production, marketing, and sales teams on the development, QA, and release of products and balance of resources to ensure success for the entire organization

Education:

• High school diploma/GED with 2 years of experience, or Associate's degree, or Bachelor's degree required.

Work Experience:

• 3 years of experience required.
• 5 years of experience preferred.
• 1 year of leadership or management experience preferred.

• Master's degree preferred.

Desired Knowledge, Experience and Traits

• Bachelor’s degree or equivalent practical experience.

• Demonstrated understanding of the techniques and methods of modern product discovery and product delivery in an agile environment. Having a product mindset is a must.

• 3 years working on and delivering technology-powered products as either a product manager, product owner, product designer, engineer, data analyst, data scientist, or user researcher.

• Ability to lead cross-functional teams of engineers, designers, and researchers in a constructive and collaborative relationship.

• Demonstrated ability to build relationships and engage with other functional areas of the business outside of product development – clinicians, administrators, finance, legal, compliance, or marketing.

• Demonstrated ability to figure out solutions to hard problems with many constraints, using sound judgment to assess risks, and to lay out your argument in a well-structured, data-informed, written narrative.

• Strong communication skills, including the ability to speak clearly to a group of people.

• Knowledgeable on technology trends, excited to help craft the future of healthcare.

• Able to have short term in-depth focus and long term strategic vision for the product.

• Digital retail / shopping / search experience is strongly preferred.

• Healthcare technology experience is a plus.

#LI-Remote

Ascension associates are key to our commitment of transforming healthcare and providing care to all, especially those most in need. Join us and help us drive impact through reimagining how we can deliver a people-centered healthcare experience and creating the solutions to do it. Explore career opportunities across our ministry locations and within our corporate headquarters.

Ascension is a leading non-profit, faith-based national health system made up of over 150,000 associates and 2,600 sites of care, including more than 140 hospitals and 40 senior living communities in 19 states.

Our Mission, Vision and Values encompass everything we do at Ascension. Every associate is empowered to give back, volunteer and make a positive impact in their community. Ascension careers are more than jobs; they are opportunities to enhance your life and the lives of the people around you.

Ascension is an equal opportunity employer (EEO) and affords equal opportunity to all associates and applicants without regard to race, color, religion, national origin, citizenship, gender identity, sexual orientation, age, physical or mental disability, veteran status, genetic data, or other legally protected status.

For further information regarding your EEO rights, click on the following link to the “EEO is the Law” poster:

http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

EEO is the Law Poster Supplement

Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.

This employer participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information.

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