Actuarial Services Manager

FuturePlan is the nation's largest third-party administrator (TPA) of retirement plans, partnering with advisors in all 50 states. FuturePlan delivers the best of both worlds: high-touch personalized service from local TPAs backed by the strength and security of a large national firm, Ascensus. Our roots go back decades, with nearly 30 outstanding legacy firms now joined together to deliver unmatched levels of service, innovation and expertise to a fast-growing client base from coast to coast. The FuturePlan team includes more than 500 credentialed plan professionals, 60 actuaries, and one of the industry's largest in-house ERISA teams. Learn more at FuturePlan.com.

Responsible for managing a staff of Actuarial Analyst and Actuaries in the delivery of excellent client service to plan sponsors, brokers/agents and financial partners in all aspects regarding risk management of defined benefits and cash balance plans including budget planning, cost- reduction strategies, and plan design analysis. The Manager will lead the staff in maintaining service standards and an environment that promotes achievement and professional growth.

Essential Duties and Responsibilities:

• Serve as actuarial resource / subject matter expert to internal and external clients
• Motivate, lead and support team members to provide excellent customer service by ensuring that staff is properly trained to respond to inquiries in a professional manner.
• Participate in the hiring process by conducting interviews and evaluating candidates.
• Responsible for providing team members with substantive, periodic feedback on performance, including the completion of performance planning, performance updates and the quarterly Continuous Dialogue
• Coordinates processes and procedures with other managers to provide consistent professional services across teams.
• Participates in the overall leadership and direction of FuturePlan by actively participating in leadership meeting, all associate meetings, project activity and annual planning process.
• Monitor service levels and phone activity.
• Monitor associate productivity and metrics.
• Plan and organize workflow in order to meet service commitments.
• Produce weekly/monthly production metrics reports.
• Develop staffing strategies for appropriate allocation of resources to meet business needs and client service commitments/objectives.
• Coordinate the successful training and instruction of new associates.
• Develop staff on industry knowledge, general business skills set, and professional development.
• Develop workflow alternatives that will streamline the production process, including the identification of opportunities for improvement, make recommendations for changes and help implement those changes.
• Perform other duties and special projects as assigned.
• Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients.
• The I-Client philosophy and the Core Values of People Matter, Quality First and Integrity Always should be visible in your actions on a day to day basis showing your support of our organizational culture.

Minimum Requirements:

• Bachelor degree in math, actuarial science, or other related field
• Advanced degree or industry specific certification (ASPPA, CEBS, etc.) strongly preferred
• 3-5 years supervisor/managerial industry experience
• 7-10 years overall industry experience
• Proficiency with Microsoft Office
• Comprehensive knowledge of retirement plans and the services provided by FuturePlan including Compliance and Administration
• Excellent analytical and problem solving skills
• Ability to work well under pressure with multiple priorities and deadlines
• Strong Interpersonal Skills
• Polished Presentation Skills
• Excellent Written and Oral Communication Skills
• Excellent Conflict Resolution Skills
• Proven Project Management Skills
• Superior Coaching and Mentoring Skills
• Superior Time Management Skills
• Ability to travel, if needed

For all virtual remote positions, in order to ensure associates can effectively perform their job duties with no distractions, we require an uninterrupted virtual work space and there is also an expectation of family care being in place during business hours. Additionally, there is an internet work speed requirement of 25 MBps or better for individual use. If more than one person is utilizing the same internet connection in the same household or building, then a stronger connection is required. If you are unsure of your internet speed, please check with your service provider. Note: For call center roles specifically, it is a requirement to either hardwire your equipment directly to the internet router or ensure your workstation is in close proximity to the router. Please ensure that you are able to meet these expectations before applying.

At Ascensus, we aspire to make a difference for others. We are a technology-enabled services company that helps people save for retirement, education, and healthcare through our network of institutional, financial advisor, and state partners. Our culture is guided by sound principles, is committed to high standards, operates with transparency, and welcomes diversity-housed within our Core Values: People Matter. Quality First. Integrity Always.

As a leading independent recordkeeping services partner, retirement plan third-party administrator, and government savings facilitator, we aim to hire associates who find pride in going to work every day knowing that they help more than 12 million people save for what matters.