What are the responsibilities and job description for the Guest Experience Manger position at ASHLEY HOMESTORE?
Job Details
Join the #1 Furniture and Mattress Retailer, Ashley HomeStore!
At Ashley HomeStore, the Guest Experience Manager is responsible for ensuring that our internal and external customers have a V.I.P. guest experience by making them feel welcomed, supported, and valued. Working together with showroom management and the guest experience team, the Guest Experience Manager will lead the guest experience team at multiple locations in daily tasks and ensure accountability to all best practices.
We offer
- Weekly Pay
- PTO
- Comprehensive Benefits
- Health, Dental and Vison Benefits
- Short-Term Disability, Voluntary Life, Critical Illness, AD&D and Hospital Indemnity
- 401K Matching
- Furniture Discounts
Responsibilities
- Oversee daily workflow of guest experience team across multiple locations.
- Able to travel between showroom locations as needed.
- Provide constructive and timely performance feedback.
- Open and close the guest experience counter as needed.
- Resolve customer concerns.
- Maximize efforts towards productivity, identify problem areas, and assist in implementing solutions.
- Maintain a professional working relationship with all members of staff and customers.
- Performs other related duties as assigned.
Education and Experience
Bachelor’s degree or equivalent combination and experience. Two (2) – Three (3) years of experience in customer service or operations management.
Knowledge, Skills and Abilities
Excellent verbal and written communication skills. Excellent interpersonal and customer service skills. Excellent sales and customer service skills. Excellent organizational skills and attention to detail. Excellent time management skills with a proven ability to meet deadlines. Strong analytical and problem-solving skills. Strong supervisory and leadership skills. Ability to prioritize tasks and to delegate them when appropriate. Ability to function well in a high-paced and at times stressful environment. Able to maintain confidentiality of information. Highly proficient in Microsoft Office Suite.
Ashley HomeStore is an equal opportunity employer. It is the policy of Ashley Homestore not to discriminate against any employee or job applicant based on race, color, religion, age, gender, disability, national origin, citizenship, or veteran status, or any other category protected by federal, state or local law.
With regard to individuals with disabilities, Ashely HomeStore shall provide reasonable accommodations to the extent required by law, if the disability is made known, to enable such person to perform essential job functions and to enjoy the same benefits and privileges of employment which are enjoyed by individuals without disabilities.
