Sales associate

Position Overview

The Sales Associate is responsible for assisting in the execution of all operational and merchandising functions that occur within the store during their assigned shift.

They are responsible for providing excellent customer service to every guest.

II. Major Responsibilities and / or Essential Functions*

Driving Sales

• Drive sales to achieve and exceed personal and store goals.
• Ensure all funds and merchandise are handled according to Company policy and procedure.
• Assist with scheduling a minimum of 1 grass-root event per quarter.
• Effectively manage merchandise.
• Assist with driving Marketing initiatives

Customer Experience

• Provide an exceptional customer service experience to all customers.
• Serve as product knowledge expert to educate customers.
• Successfully model the Company values.
• Serve as a role model to all Associates for exceptional customer service through customer experience.
• Drive PLCC to enhance brand loyalty.

Operations

• Assist in merchandising, display maintenance, and visual changes to enhance the Brand
• Assist in replenishing floor stock
• Ensure the neatness, maintenance and cleanliness of the store
• Communicate with Store Manager and Full Time Assistant Manager on areas of importance.
• Maintain the highest standards in store operations in relation to the Policy and Procedures manual.
• Effectively manage time for self.
• Knowledge, Skills, & Experience
• High school diploma or equivalent.
• Excellent communication skills, both written and verbal.
• Strong interpersonal skills.
• Ability to apply retail math principles.
• Excellent computer skills and ability to use a POS system.
• High level of initiative and accountability.
• Proven ability to be flexible and adapt to the needs of the business.
• Detail oriented; consistently meets deadlines.

Essential Work Requirements :

This position requires the ability to :

• Ability to lift 30 lbs, pushing, pulling, bending and stretching frequently.
• Stand for periods of 8 10 hours a day.
• Use ladders or other equipment, for the purpose of store and merchandising maintenance.
• Work a flexible schedule to include some holidays, most weekends and / or late evenings.
• Minimal travel may be required, district meetings, banking duties.

IV. Interaction; (peer, supervisor, direct reports)

Daily interaction across all divisions / levels.

V. Organization Chart (reports to)

VI. Other

Last updated : 2024-05-17