What are the responsibilities and job description for the Front Desk Receptionist position at Ashtabula County Community Action Agency?
Ashtabula County Community Action Agency is now hiring a full time front desk receptionist to add to our growing team!
Bi-Lingual Preference but not mandatory
GENERAL RESPONSIBILITIES:
As the first point of contact for customers seeking assistance, responsible for greeting and engaging customers in basic exploration of their needs, whether greeting them in person or answering incoming customer calls and connecting the customer to the proper resource within the division.
SPECIFIC DUTIES AND RESPONSIBILITIES:
- Answers incoming phone calls and directs them appropriately.
- Based on program guidelines screens customers for eligibility.
- Prepares folders for Energy Specialists to process applications.
- Keep the lobby area neat and stocked on applications for ACCAA and other agency programs.
- Maintain the bulletin boards with up-to-date information for clients.
- Organizes and files program correspondence and documentation.
- Maintains compliance with all applicable internal and external guidelines, requirements and regulations.
- Assists with database updates and maintenance of records.
- Takes responsibility to become knowledgeable regarding safety issues related to the position and to report all safety incidents or concerns.
- Performs other duties as assigned as they specifically relate to the mission of the Ashtabula County Community Action Agency.
SKILLS AND QUALIFICATIONS:
- Speaks English and Spanish fluently perferred
- Proficiently skilled in general computer use.
- Knowledge of or ability to master utilization of, all necessary computer software and database programs.
- Displays original thinking and creativity and meets challenges with resourcefulness.
- Confidentiality in all aspects of program operation must be maintained.
- Requires a courteous, patient individual with the ability to work calmly under stress, understanding the environment of change, deadlines and interruptions.
- Must be able to follow both verbal and written directions and have the ability to work as a team member with direct services and support personnel and demonstrate a professional attitude.
- Must have available and reliable transportation. Must be able to travel to any of the designated locations, inside and outside the area. Valid driver's license and automobile insurance required. Driving record must meet Agency standards.
- At times, evening and weekend hours will be required.
- Must agree to a review by the Ohio Bureau of Criminal Investigations, understanding that certain convictions may result in termination of employment.
- Position requires ability to bend, climb stairs and lift up to 50 lbs.
- All Employees are required to observe all safety policies and procedures and report all unsafe conditions, accidents, injuries and near injuries to their supervisor.
- Must comply with ACCAA Drug Free Workplace policy.
Job Type: Full-time
Pay: $13.00 - $14.50 per hour
Benefits:
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
Salary : $13 - $15
