What are the responsibilities and job description for the Technical Support position at ASK Consulting?
- Job Type:Contract
Posted about 4 hours ago
- Expiry Date: 31 December 2023
- Referral: 234170@accuick.com
"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".
Job description:
The Service Desk Agent is the first point of contact for the users who call our IT Service Desk. While providing the highest level of customer service, the Service Desk Agent answers incoming calls, tracks all information in a call tracking system, uses a knowledge base tool along with their expertise to resolve issues in a timely fashion. The Service Desk Agent is focused on providing best in class customer service, achieving high levels of first call resolution, and identifying opportunities to streamline/automate agent process.
Responsibilities include:
Listening to the customer to gain an accurate understanding of the situation
Being empathetic to the customers situation and having a sense of urgency to resolve the issue
Producing accurate, detailed documentation at the client, problem and incident level
Resolving conflict
Responsible for high quality end-user technical support, related to enterprise software and hardware
Responsibilities include assessment, triage, research, training/education and resolution of incidents and requests regarding the use of application software products and/or infrastructure components in a fast paced 7x24x365 environment.
Under general oversight, provides after hours and weekend support as needed.
The position requires attention to detail, follow through, teamwork focus and positive attitude.
An understanding of technology and the ability to apply that knowledge to support all existing systems.
Responsible for high quality end-user technical support, related to enterprise software and hardware
An understanding of technology and the ability to apply that knowledge to support all existing systems
Provides investigation, diagnosis, resolution and recovery for hardware/software problems.
About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities
ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.
