What are the responsibilities and job description for the Collection Recovery Specialist position at ASK Staffing?
Job Description:
Basic Qualifications for Consideration:
Collect payments on predefined accounts through problem resolution, servicing and negotiation techniques.
Adhere to policy and compliance guidelines regarding security of customer information.
Includes Citizens, local, state and federal laws.
Adhere to system documentation, policies and procedures to ensure accurate operational reporting.
Review account status, advise customer of current status, and request additional information as needed on inbound / outbound calls.
Ability to consistently and proficiently negotiate payments on accounts within all level stages of delinquency within one line of business.
Ensure operational goals are met as set by department standards.
Achieve a quality score as set by department standards.
Adheres to provided schedule.
Determine account status based on system of record.
Excellent oral communications counseling and persuasion skills.
Knowledge of Fair Debt Collection Practices flexibility to adapt to changing business needs and requirements with a consistent, positive attitude.
Excellent data entry and typing skills.
Math aptitude.
Familiarity with digital phone systems.
Make independent decisions and exercise sound judgment.
Organized work habits.
Ability to perform in a production environment and meet monthly operational metric goals.
Preferred Skills, Experience, and Education:
High School Diploma Required Associates preferred.
Hours and Work Schedule.
Hours per Week: 40 hours.
Work Schedule: Schedules Vary 8-5, 10-7, 11-9 (1 day off mid week and work Sat).
Creative and Flexible shifts to fit your lifestyle.
About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities.
ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.
Salary : $33,000 - $41,800