What are the responsibilities and job description for the Field Service Technician position at ASK Staffing?
Job Description:
Responsibilities::
Field Service Technician
Many of our new technicians are looking for an opportunity to develop their skills and pursue a career with our nationwide service organization.
Our technicians come from all kinds of backgrounds and experience levels.
If you are new to the role, our training program will give you all the skills needed to become proficient servicing our ATM, Point of Sale (POS), and other products.
Many of our new technicians are looking for an opportunity to develop their skills and pursue a career with our nationwide service organization.You are responsible for: Performing maintenance on ATMs (e.g., card reader, printer, reset and test devices, etc.)Electro mechanical repairsPerforming basic installation functions (e.g., set up and test equipment, pulling cables, mounting devices, installing locks)Performing technical fixes such as clearing paper jams, card jams, bill jams, etc.Inspecting products for correct operation and resolving noted issues and/or escalating according to established procedurePrioritizing and planning service calls-Works within a team environment, completes all required paperwork, manages, and maintains service parts inventoryContacting the customer with the estimated time of arrival-Working with customers to ensure satisfaction with service delivery and understanding of product functionality
Our entry level Field Service Technicians respond to basic customer requests for equipment issues.
Candidates will be a part of a team and a territory where customer requests will be assigned throughout the day.
Using provided tools and repair kits, you will travel to customer sites to resolve the issue.
Our entry level technicians respond to 5-8 calls per day across their territory.
There are opportunities to grow and succeed and we are proud when our people achieve more.
It shows the fact that so many of our Field Operations supervisors, managers, and directors started as Field Techs themselves.
They know exactly what it takes to thrive and how to best support their team, whether that means onsite backup or being available to talk through issues.
Join our apprenticeship program for support moving up with training and experience.
Build a strong foundation for a career that progresses as you do.
Once you successfully complete the 90-day apprenticeship program and are hired as an employee, you will be provided with a company car, uniform clothing, industry leading retirement savings and 401(k) plans, comprehensive healthcare insurance options, dental and vision plans, flexible spending, family leave and paid training and time off
Proposed work days and times: [ Friday - Tuesday : 2:30 pm - 11:00 pm] Training hours may differ. ***Subject to change with some variation of possible rotation, weekends, nights, OT. Approx.
Primary work location [Hunt Valley, MD].
100% travel within territory assigned.
About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities
ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.