Event Staff

POSITION: Event Staff – Part-Time DEPARTMENT: Event Services REPORTS TO: Event Service Manager FLSA STATUS: Non-Exempt Part-Time Hourly Summary ASM Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for part-time Event Staff at Cabarrus Arena & Events Center. This is a guest services positing requiring constant interaction with event guests. Essential Duties and Responsibilities Include the following. Other duties may be assigned. • Be at work and in proper uniform according to the scheduled time • Follow instructions for each event • Distribute event and venue information and updates to guests • Listen to and address guest compliments and complaints • Provide ADA services and information to guests with disabilities and the elderly • Specific event staffing functions provided by Event Staff members include: o Door/Gate Attendant o Metal detector operation o Bag checks o Ticket Taker o Usher o Parking Money Taker o Parking Flagger o Catering & Concession workers • Project a welcoming disposition so that guests feel comfortable asking for assistance • Provide friendly and courteous service at all times • Keep floors and aisle free of obstructions • Advise guests of relevant event and venue policies • Performs other related duties specific to individual events • Remain at assigned station and perform duties as assigned according to each event Supervisory Responsibilities There are no supervisory responsibilities for this position. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Ability to work extended hours productively • Ability to work flexible hours including nights and weekends Education and/or Experience • None required Skills and Abilities • Must have ability to follow directions and effectively perform the work • Must have a pleasant personality and a neat appearance • Must speak and understand English well enough to converse with customers, supervisors and employees • Positive, customer service-oriented attitude at all times • Maintains proper grooming and dress code standards • Ability to work with other staff members in the facility Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to move around the facility; remain at assigned stations for long hours during events; to occasionally lift up to 20 pounds to the waist. This position may require work inside or outside of the building, as needed by events. Hours of Work and Travel Requirements • 15-40 hours per week on average • Irregular hours including early mornings, late evenings, weekends and holidays as determined by event schedule • Shifts of up to 10 hours may be required occasionally Note The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position. ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor. Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.