IT Support Specialist

POSITION: IT Support Specialist 

DEPARTMENT: Operations/Facilities 

REPORTS TO: IT Manager 

FLSA STATUS: Hourly – Non-Exempt 

Summary 

As the world’s leading venue management company and producer of live event experiences, ASM Global is the preeminent management and content partner with over 350 venues worldwide. Operating and investing in the world’s most important stadiums, arenas, convention centers, and theaters requires unmatched dedication and the most profound expertise. Our focus is YOU! Through investments in growth, resources, and technology we strive to enhance the experience of our internal Team Members and to continue creating amazing live experiences for the guests that we serve.   

Across our portfolio of live event venues and corporate offices, we are looking for an IT Support Specialist, at The Broward Convention Center in Ft. Lauderdale, FL.  

Job Summary: 

IT Support Specialist will assist the IT Manager with providing and supporting services for live Events, conferences, meetings, and other IT related duties throughout the facility. 

Essential Duties and Responsibilities 

• Provide on-site technical support to Event customers, vendors, and guests pre/during/post event. 

• Patch, configure and deploy network cables and wire ethernet ports. 

• Network cabling maintenance and support (Cat6)  

• Provide customer service and Help Desk technical support to staff members. 

• Responsible for On-boarding new hires with setting up and configuring workstations. 

• Assemble, deploy, troubleshoot, and maintain office computers, laptops, iPads, POS Terminals, printers, and cell phones (all computer hardware and software) 

• Identify, diagnose, and resolve technical support problems on equipment, systems, & infrastructure 

• Assist staff members with application issues, hardware problems, requests for hardware/software, device connectivity issues, passwords, new users accounts and access requests. 

• Responsible for maintenance of IT inventory and performing minor hardware repair of equipment. 

• Provide clear, concise, and timely communications to IT Management team. 

• Perform other assigned tasks and duties. 

Education and/or Experience           

• An associate degree from an accredited college or university, or 1-2 years of related experience and/or training, or an equivalent combination of education and experience. 

• A bachelor's degree is preferred. 

• A minimum of 1 to 2 years in an IT support role with experience in Help Desk or network environments Preferred. 

• Experience working directly with users/clients on technical issues in person and by phone. 

Skills and Abilities   

• CompTIA A and Network certification - Preferred 

• CCNA certification highly preferred  

• Microsoft Certified IT Professional (MCITP) and other relevant IT certifications a plus 

• Experience with Citrix, Microsoft, and/or Azure system administration 

• Strong knowledge of Microsoft Operating Systems, Apple MacOS, iOS 

• Troubleshooting knowledge and understanding of desktop, laptop, tablet, VOIP phone, mobile device, and Office 365 applications. 

• Able to support collaboration services with OS Windows 10, iOS, Server 2012/2016/2019, Office 365 (Exchange, SharePoint, OneDrive, Teams) 

• Comfortable with network switch installations, configurations, management, and support 

• Must have excellent communication skills, both written and verbal 

• Must possess strong organizational and troubleshooting skills. 

• Must be a self-starter, able to prioritize, multi-task and work independently. 

• Able to effectively follow directives, work with and communicate clearly within a team dynamic 

Physical Demands 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events. 

• Personal mobility with the ability to get in and around the facility and must have the ability to move quickly from one area to another.  

• Perform manual labor which includes regular ability to lift and hold at least 50 pounds. 

• Requires dexterity and ability to use hands and fingers to operate basic tools and equipment. 

• Required to kneel, crawl, bend, crouch, stoop, climb ladders and frequently walk. 

• Involved prolonged periods of walking, standing, bending, kneeling, stooping, or sitting. 

Hours of work and travel requirement 

Must be able to work extended and/or irregular hours, including nights, weekends, and holidays as needed. 

NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.