Assistant Box Office Manager
Job Posting for Assistant Box Office Manager at ASM Global
Assistant Box Office Manager ASM Global Van Andel Arena, DeVos Performance Hall, DeVos Place Grand Rapids, MI POSITION SUMMARY The Assistant Box Office Manager provides support to the Box Office Manager & Senior Box Office Manager in the daily business operations of the Van Andel Arena, Devos Performance Hall, & DeVos Place Convention Center Box Offices. Primary responsibilities are event ticketing management and staff supervision. DUTIES Assist in the hiring & training of staff on ticketing system & customer service including all related policies and procedures. Complete daily cash deposits and weekly vault reconciliations. Oversee the opening & closing of the box office while preparing workstations & cash drawers for staff. Assist in selling tickets when needed. Manage all ticketing aspects of assigned events including event creation, inventory placement, sales reporting, event day management, & financial settlement. Build and maintain strong relationships with venue tenants, show promoters, tour management, & building staff to facilitate all ticketing requirements. Function as liaison with ticketing provider (Ticketmaster) to maintain event programming, promotional offers, & best practices. Assist in processing ticket requests from various entities. Help maintain organization and cleanliness within the physical box office space. Perform other related duties as required. QUALIFICATIONS Ability to manage cash, basic accounting, & excellent organization and communication skills REQUIRED. MUST have prior ticketing experience, with knowledge of Ticketmaster applications preferred. Required to work nights, weekends, and occasional holidays as needed for events. Provide excellent customer service by having a fan-friendly attitude.
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Salary.com Estimation for Assistant Box Office Manager in Grand Rapids, MI
$53,355 to $75,377
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