Manager, Volunteer & Foster Programs - Behavior Rehabilitation Center

Responsibilities will include, but are not limited to the following:

Volunteer Program Management (45%)

• Oversee and develop the BRC's volunteer program and manage its ongoing operations and growth

• Work to schedule volunteers for open shifts, adjusting scheduling to meet changing staff needs

• Define and assign volunteer tasks

• Work side by side with the volunteers and build relationships

• Serve as primary point of contact for volunteers and fosters on a daily basis

• Recruit new volunteers when necessary

• Conduct volunteer and foster orientations

• Address concerns and resolve any conflicts involving volunteers

• Coordinate with the Operations, Behavior and Medical Teams to provide periodic trainings for the volunteers

• Become intimately familiar with operations and protocols used at the BRC in order to effectively train volunteers and ensure operations and protocols are consistently executed

• Evaluate volunteer performance, conducting meetings as appropriate to share feedback and provide support to develop performance

• Coordinate with the ASPCA's Volunteer & Foster Engagement team as appropriate to share and receive updates, resources, and best practices to support volunteers across the ASCPA

• Communicate feedback from volunteers to other ASPCA teams, as appropriate, and vice versa

• Provide a safe and compassionate environment for animals in our care, our staff, and for our clients by using low-stress handling techniques.

• Instill the guiding principle that everyone can-and should-actively support the animals' behavioral and mental health in everything they do.

• Ensure that all team members have received training and mastered the skills to handle in a low stress manner, and that they implement these handling techniques consistently in all their interactions with animals.

• Be a consistent and visible presence "on the floor" to answer any questions, make timely operational and staffing adjustments, offer and receive feedback, lend a hand and ensure deep understanding and compliance with the BRC's daily operations.

• Other duties as necessary

Foster Program Management (45%)

• Recruit and nurture a robust local network of foster homes willing to temporarily open their homes to BRC dogs with behavioral and medical needs.

• Gather foster supplies for each type of foster based on duration and needs of the dog and foster home

• Collect feedback from fosters on the progress of our BRC dogs in foster and relay any concerns and challenges to the Behavior for guidance

• Monitor dogs' medical needs while in foster and work with the Medical Team to ensure dogs remain current on vaccines and preventives while in foster

• Coordinate with the foster to collect photos, videos and additional information for the dogs for placement purposes

• Develop guidelines around the BRC's "Dog for a Day" program (dogs who leave with fosters only during business hours and return in the afternoon

Administrative & Leadership (10%)

• Manage volunteer and foster database (trainings, hours, acknowledgements)

• Ensure volunteers & fosters have signed all necessary documentation and are documenting hours.

• Keep all volunteer & foster materials current and available when needed.

• Schedule and coordinate volunteer & foster appreciation events and creative activities to keep volunteers engaged and enhance their experience

• Evaluate and develop communication methods to keep volunteers & fosters up to date on changes and updates at the Behavior Rehabilitation Center.

• Track volunteer/foster engagement and develop reports to provide monthly statistics

• Plan and coordinate yearly Volunteer & Foster Appreciation events

• Attend Leads & Manager Meetings, All Staff Huddles, Dog Status Updates and other meetings as necessary.

• Act as liaison between staff and volunteers/fosters; communicating concerns from both groups

• Support all other department activities which will contribute to the advancement and success of the team and the ASPCA as identified by supervisor

• Serve as additional point of contact for care and enrichment technicians in partnership with operations leadership

• Drive an ASPCA vehicle, transport animals when needed.

• Model the guiding principle that everyone can-and should-actively support the animals' behavioral and mental health in everything they do

Exemplifies the ASPCA's Core Values:

• Has Commitment and dedication to improving the lives of animals

• Demonstrates Ownership and feels responsible for outcomes

• Believes in Team - that we are stronger together

• Seeks to Elevate others and reimagine what is possible

• Focuses on Impact, specifically making change for animals

Qualifications:

• The ability to work closely with behaviorally and medically compromised animals and feel comfortable working in an environment where euthanasia is performed on a regular basis

• Companion animal behavior and animal welfare knowledge

• Proficient in Microsoft Office, data entry, reporting, zoom, and the ability to learn shelter software

• Effective teaching and mentoring skills

• Excellent communication skills (spoken, telephone and written)

• Good team player; a "people person" who enjoys collaboration

• Superior problem-solving abilities; likes to troubleshoot and find solutions when facing challenges

• Ability to thrive in a potentially stressful environment; must be flexible and easily accept frequent changes to plans/protocols

• Detail oriented, with great organizational skills.

• Must be able to lift and carry up to 50 lbs

• Must be willing and able to handle animals in stressful conditions

• Must provide a valid driver's license upon hire and pass a motor vehicle history check demonstrating a safe driving history.

• Displays care and concern for the safety and well-being of self, animals and others, especially during stressful situations

Language:

English (required)

• 3 years of experience managing volunteers or 3 years of client facing customer service (preferably in the animal welfare field) experience (required); At least one year of managing volunteers is strongly preferred

• At least one year of professional experience working in animal shelters (required)

• Personal, volunteer or professional experience handling dogs is preferred

• Community outreach and engagement experience is preferred

• Experience working on projects

• Fear Free training will be provided and certification will be required within 60 days of hire

Additional Information:

• Willingness to work a rotating schedule including multiple weekends per month, holidays and varying shifts as needed.

• Ability to be "on-call" on a rotating basis with other facility Senior Directors & Managers.

Compensation and benefits:

Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role. The target hiring range is for new hire offers only, and staff compensation may increase beyond the maximum hiring range based on performance over time. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. The expected hiring salary range for this role is set forth below and may be modified in the future.