Workday QA Analyst

The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S. and has supported over 16,000 healthcare professionals and team members at more than 1,200 health and wellness offices across 46 states in three distinct categories: Dental care, urgent care, and medical aesthetics. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that healthcare can be better and smarter for everyone. TAG provides a comprehensive suite of centralized business support services that power the impact of four consumer-facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, Chapter Aesthetic Studio and our newest addition AZPetVet. Each brand has access to a deep community of experts, tools and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale.

Our continued growth has created an opportunity to join our IT Team as a Workday QA Analyst.

Essential Responsibilities

• Provide testing support (functional, integration and automation) for the ongoing production issues and enhancements covering all aspects of the Workday ERP system.
• The functional modules include but are not restricted to Recruiting, Core HCM, Absence, Payroll and Time Tracking.
• Collaborate closely with the product owners, functional stakeholders and the development teams to understand the business requirements amongst various IT applications and systems.
• Actively participate in sprint planning, sprint review sessions to ensure on-time completion of deliverables with utmost quality.
• Prioritize, estimate, plan and coordinate all the end-to-end testing efforts between different systems.
• Design and develop the overall test strategy, participate in test planning sessions and create a test plan to track and execute all the testing activities.
• Create and review the test scripts with the functional owners, developers, and business analysts to ensure they meet the business needs.
• Focus on automating manual processes, frequently used regression test scenarios to improve operational efficiency.
• Demonstrate strong interpersonal, friendly, knowledge sharing and problem-solving skills with the project leadership and other team members.
• Proactively identify, analyze, and alert the project team of the potential risks and steps to mitigate the same.
• Ensure all testing artifacts like Test Strategy, Test Plan, Test Scripts, QA Sign off document etc. are properly curated in accordance with the testing framework.
• Maintain and track Acceptance Criteria, testing status, defect tracking and defect metrics in Jira.
• Retest all the issues after being resolved.
• Perform end-to-end workflow analysis, document test results, and make recommendations for improvements to process, configuration, and products.
• Lead Workday testing efforts for releases and changes between releases.
• Assess and track service levels, defect metrics and product performance to ensure they meet established quality standards.
• Develop and maintain necessary training materials and provide support services.

Requirements/Qualifications

• Bachelor’s degree in Information Systems, or equivalent combination of education & experience is required with an emphasis in Information Systems, or related field strongly preferred.
• Minimum 5 years of experience doing manual/Automation software quality assurance
• Strong knowledge of QA methodologies and tools
• 2 years testing experience with Workday Implementation (not limited to HCM modules)
• 2 years of experience in Integration testing is preferred
• 3 years of experience with UI Automation using Selenium or any other automation tool
• 3 years of experience with creating framework for test automation
• 3 years executing SQL queries to verify backend data is strongly preferred
• 3 years of experience in executing Functional, Regression testing, and support users with User Acceptance Testing
• 2 years of experience with Jira for defect tracking
• Workday certifications preferred but not necessary
• Strong communication skills and extensive QA and Agile methodology experience (analytical, troubleshooting, process oriented).
• Experience with Java or any programming language
• Highly self-motivated, self-directed, and attentive to detail
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Extensive experience working in a team-oriented, collaborative environment with strong leadership skills