Host - Element 47 - Winter

Company Description

The Little Nell, Aspen's only Five-Star, Five-Diamond, ski-in/ski-out hotel offers luxury services and unparalleled access to America's most famous mountain town. Guests of The Little Nell and its affiliated Residences at The Little Nell enjoy a cosmopolitan yet intimate ambience, haute cuisine, and exclusive adventures and amenities designed to rejuvenate the mind, body and spirit. The Nell is frequently recognized for its award-winning wine and culinary programs and dedicated service and has been acknowledged with numerous awards including being named a Forbes Five-Star hotel since 1995. Learn more at www.TheLittleNell.com  

Job Description

Summary
The Element 47 Host will seat guests, answer phones, assist in guest requests and generally assist service staff.

Essential Job Functions
•    Seat guests according to Forbes 5 star standards
•    Maintaining station rotation and balance in the room
•    Answer phones according to Forbes 5 star standards 
•    Assist guest needs over the phone
•    Handles reservation requests
•    Complete reservations properly in Resy
•    Recommend alternate seating times when busy
•    Able to describe facilities and cuisine
•    Well versed in all menus and ready to answer any questions related to menu items
•    Proficient in the restaurant reservation software (resy)
•    Proficient in the maintenance software (hot sauce)
•    Check the room before opening and before and after meal periods
•    Make station charts for service staff
•    Act as a coat check
•    AM host is responsible for refilling the complimentary coffee station
•    AM host is accountable for monitoring business levels the living room and communicates with the manager on staffing needs
•    Mark guest comments in resy
•    Complete maintenance requests in hot sauce
•    Make cleanliness and maintenance inspections as directed
•    Is familiar with hotel fire and safety regulations and procedures
•    Adhere to hotel standards, policies, and procedures
•    Thank all guests at their departure
•    Make copies, files and completes paperwork as needed
•    Maintains neat and orderly station
•    Checks menus after each use for cleanliness
•    Make sure that all restaurant-menus are current and up to date
•    Ensure that all private dining menus are ready before the actual meal period
•    Familiar with Colorado liquor laws never allow outside liquor (or wine) brought to the restaurant
•    Hosts act as a gatekeeper and does not allow outside food items (such as cakes) into the restaurant

Additional Job Duties
•    Complete tasks and projects delegated by the manager. Assist other departments as business volumes, and staff levels demand
•    Will report to work in a neatly groomed and acceptable manner as outlined in the employee handbook
•    Report work on time.  If unable to report for work, notify the manager as described in the employee handbook
•    Comply with all policies and procedures for the Food and Beverage department, The Little Nell and The Aspen Skiing Company

Qualifications

•    High School Diploma or equivalent preferred.
•    One year related experience required.
•    Basic knowledge of wine, food and cooking methods

Additional Information

Supervision Given and Received 
Given: This position has no supervisory responsibilities. 
Received: Works under direct supervision of the Restaurant Manager. Tasks are assigned according to specific procedures, and work is checked frequently. Instruction, advice and assistance are readily available.

Work Environment and Physical Demands 
•    Ability to reach, crouch, kneel, stand, walk or be on your feet for extended periods of time
•    Regularly work in wet, hot and humid conditions for extended periods of time and may be required to walk on slippery and uneven surfaces
•    Must be able to frequently lift, push or pull up to 50 lbs. individually or with assistance 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen Skiing Company, you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.         

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.

Aspen Skiing Company / ASPENX / The Little Nell / Limelight Hotel is an equal opportunity employer.  

For an overview of Aspen Skiing Company's benefits and other compensation visit www.aspensnowmass.com/employment/benefits-and-perks

As of March 11th 2022, Aspen Skiing Company, ASPENX, The Little Nell, and The Limelight Hotels will no longer require all active employees to be fully vaccinated in the workplace. Read more about our policies as it relates to employee safety here