Help Desk Systems Specialist

Feel good about where you work and what you do!

We are Aspire Living & Learning, a non-profit human services agency making a meaningful difference in the lives of adults and children with autism and other disabilities.

Aspire Living & Learning is currently seeking a a Help Desk Systems Specialist to ensure the smooth operation and security of our computer network, hardware, and software. This role involves providing remote technical support, troubleshooting services, and user training while maintaining a secure IT environment. The position offers a hybrid work arrangement, allowing flexibility between remote work, on-site support, and office-based tasks.

Key Responsibilities:

• Respond promptly to user inquiries and technical issues, offering efficient solutions and temporary fixes when necessary.
• Provide training and support to users on standard software applications and hardware, both individually and in group settings.
• Collaborate with department staff and vendors to diagnose and resolve software and data-related issues.
• Install, configure, troubleshoot, and support PC hardware, software, and peripherals.
• Manage Information Systems projects, including needs assessments, research, and evaluation.
• Generate activity and project status reports as required.

Qualifications:

• Associate degree in computer engineering or relevant field, or equivalent experience.
• 2 years of experience in user support with a focus on customer service.
• Proficiency with Windows, iOS, and OSX operating systems.
• 1 years of experience in cloud computing, specifically Microsoft Azure.
• 2 years of experience working with PC hardware, operations, and configuration.
• Knowledge of computer network operating systems, internet technologies, and troubleshooting methods.
• Familiarity with training and instruction techniques in a professional environment.

Working Conditions:

• Professional office environment with hybrid work arrangements.
• Occasional travel to group homes and state offices may be required.
• Ability to lift/carry up to 10 pounds and perform various physical tasks.
• Routine use of standard office equipment such as computers, phones, and audio/visual equipment.

Our employees enjoy working with a fun team of dedicated professionals and believe in a healthy work/life balance. In addition, eligible employees will receive:

• Full health, dental, and vision insurance
• Flexible Spending Account (FSA) for medical and dependent care
• 403(b) retirement plan and employer matching contribution
• Paid sick and personal days
• Focus on ongoing professional development
• Opportunities for advancement – many of our employees have 20 years of tenure and hold leadership positions after joining us as Direct Support Professionals!
• Life insurance (equal to twice your salary!)
• Short and long-term disability

If you want to join us in making a difference and positively impact the lives of others while charting your own path of development, then we at the Aspire team would love to hear from you.

From $55,000

Aspire Living & Learning believes it must play an active role in creating a community of employees that is diverse, inclusive and equitable. Our work benefits greatly from the contributions of people of color, people from working class backgrounds, women, LGBTQ people, and individuals with disabilities. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.