Analyst, IT Operations

What is Aspirion?

Aspirion Health Resources is an industry-leading provider of complex claims management services. We specialize in Motor Vehicle Accidents, Worker’s Compensation, Veterans Administration and Tricare, Complex Denials, Out-of-State Medicaid, and Eligibility and Enrollment Services. Our employees work in an environment that is both challenging and rewarding. We ask a lot out of our team members and in return we offer flexibility, autonomy, and endless opportunities for advancement. As we are committed to growth within the complex claims industry, we offer the same growth to our employees.

What do we need?

We are seeking an experienced Analyst for our growing healthcare revenue recovery company. Working with service owners and other process manager, the Site Support Analyst is responsible for managing the IT MSP relationship. This includes being the liaison between staff and IT MSP, escalating IT tickets from staff, and managing site needs.

Responsibilities

• Provides IT assistance to staff and customers.
• Identifies and acts on opportunities to improve and update software and systems
• Escalates IT issues for staff and costumers to ensure prompt resolution
• Resolves reported issues and errors in a timely manner
• Trains, documents, and educates end-users on hardware functionality and software programs
• Maintains subject matter expertise (SME) in all applications for systems and maintains knowledge on all new and upcoming technologies
• Consults with MSP, IT managers, and other departments as required
• Procures and maintains a list of all managed assets
• Documents IT maintenance policies and procedures
• Provides regular status reports to management
• Collaborate with other IT Support Technicians to proactively solve problems too complex for one person
• May be required to act as “flight control” for any issues or projects as assigned by the Manager or Director of IT Operations
• Participate in any Aspirion project and act as lead on IT Operations projects
• Other duties as assigned

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. This role may require occasional lifts of equipment up to 100lbs.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. This is largely a sedentary role; however, some lifting and system set-up is required. This would require the ability to lift boxes, open filing cabinets and bend or stand on a stool, as necessary.

AAP/EEO Statement

Equal Opportunity Employer/Drug-Free Workplace: Aspirion is an Equal Employment Opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, age, sex, pregnancy, religion, national origin, ancestry, medical condition, marital status, gender identity citizenship status, veteran status, disability or veteran status. Aspirion has a Drug-Free Workplace Policy in effect that is strictly adhered to.

Requirements

• Strong understanding of networks, hardware, and software and Cloud technologies to support users and technical infrastructure
• Ability to actively listen and extract the important information from end-user issues and complaints
• Ability to accurately analyze hardware and software malfunctions to diagnose the root cause of the issue
• Collaborate with other IT Support Technicians to proactively solve problems too complex for one person
• Strong interpersonal, written, and oral communication skills
• Requires very little direction and is self-motivated
• Time management and ability to prioritize tasks and projects

Education and Experience

• High-School Diploma or GED required.
• Bachelor's degree in IT, computer science, or related technology field is preferred.
• 1-3 years of relevant experience in a customer focused position involving technical knowledge of a company' s products and services required.
• Industry-specific certification in relevant computer operating systems, networking, or software is preferred. MCSE or MCITP desired

Benefits

At Aspirion we invest in our employees by offering unlimited opportunities for advancement, a full benefits package, including health, dental, vision and life insurance, matching 401k, competitive salaries and incentive programs.