Order Processing Specialist

Do you possess excellent analytical and problem-solving skills? Do you feel comfortable supporting contractors and distributors/wholesale distributors? Do you have previous experience working in the wholesale building materials industry? Are you a tech savvy and detail-oriented individual? Do you consider yourself to be a customer-centric professional, even under tight deadlines / crunch time?

If you answered yes to these questions, we should talk!

Our brand-new Coastal Southeast Service Center which is based in Orlando, Florida is looking for several Order Processing Specialists to expand our team.

ASSA ABLOY is a global leader in opening access solutions. Our Group focuses on the manufacturing of steel doors and frames within the commercial market catering to such industries as hospitality, healthcare, aerospace, defense, sporting venues and education.

Come see who we are at: https://www.assaabloy.com/group/en/about-us

What would you do as our Order Processing Specialist?

You will accurately enter and process orders placed by our customers into the system for production / manufacturing. This includes interpreting product specifications and researching drawings.

You would also:

• Perform all duties relating to the processing of customer orders with a high degree of accuracy (orders range from basic stock to highly configured)
• Assist customers with technical inquiries and problems while maintaining appropriate metrics and KPIs
• Communicate with customers on discrepancies, order conflicts, and shipping delays.
• Follow up to ensure customer issues are resolved promptly and thoroughly.
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the overall customer experience.
• Perform other duties as required.
• Continually promote a safe and harmonious working environment, demonstrating strict adherence to the ASSA ABLOY Code of Conduct and ASSA ABLOY Health & Safety Policy

The Skills and Experience you need:

• High School Diploma or GED
• Proficiency with Math, Basic Geometry and Algebra skills would help you excel
• Previous exposure to reading schematics, blueprints, renderings or architectural drawings is highly desirable
• Excellent computer skills preferred (Word, Excel, Internet, email, etc.)
• Proficient communication skills, both verbal and written
• Excellent analytical, problem-solving, organizational, follow-up and a sense of urgency are required
• Must excel working in a fast-paced environment
• Previous experience/exposure to working within the Door, Building Materials and/or Hollow Metal industries are highly desirable

What we offer

We are passionate about providing amazing opportunities and benefits, so you can continue and progress a lifelong career with us – here’s what we have to offer:

• Learning and career development opportunities, whether it’s online learning, management training or enhancing your skills.
• A competitive salary and incentive schemes.
• Variety of benefits including Medical, Dental, Vision, 401(k), Flexible Spending, discount portal, recognition and well-being programs … to name just a few!

We review applications regularly, so don’t wait

We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us.

To make sure your personal data is safe, we don’t look at any applications sent by email or post.

If you have any questions about the role or the process, email Stephanie Mandato, Talent Acquisition Manager at Stephanie.Mandato@assaabloy.com

Let’s create a safer and more open world - together!

AADG, Inc. is an Equal Opportunity Employer/Minorities/Females/Disabled/Veteran

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Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Ability to Commute:

• Orlando, FL 32809 (Required)

Work Location: In person