What are the responsibilities and job description for the Technical & Training Manager position at ASSA ABLOY?
What would you do as our Technical & Training Manager
This position requires managing of technical guidance, support, recommendations and consulting with the architectural community, contractors, DSS Sales Agencies, Service Center personnel, Project Services, Customer Service, Agency Management, and sister companies as a resource for decision making, fire labeling requirements and restrictions, various federal, state, and local code interpretation, job specification interpretation, product application and design parameters.
You would also:
- Work as a consultant with building segments, sales & service groups and/or engineering groups.
- Manage multiple projects with various deadlines and time constraints.
- Apply extensive knowledge and understanding of Ceco products, their limitations, and multiple applications for end users.
- Visualize design applications and offer acceptable solutions that comply with local, state, and national code restrictions/guidelines, industry standards, life safety and fire rating restrictions.
- Understand sources of responsibility and information within Ceco, external companies and other ASSA ABLOY Group companies.
- Manage, develop and coordinate training programs and materials for conducting Ceco’s Advanced Distributor Training Class, training for Customer Service, Agency Management, DSS Sales Agency personnel and new Distributors.
- Manage and coordinate revisions, updates, edits, proofing and/or incorporating corrections and coordination with DSS Marketing at New Haven, CT and/or Ceco’s IT Dept. for the Production Order Writing Manual, Ceco’s Correspondence Course, Ceco’s public website and Distributor Website.
- Possess knowledge of products and processes, software capabilities, industry standards, test methods, order processing & engineering and hardware applications.
- Direct responsibility for supplying technical support and letters of certification to assist architects, external and internal customers, sales, and contractors.
- Compile and forward sales leads, based upon information probed and gathered from architectural contacts and contractors because of proactive telemarketing, to the respective DSS Sales Agency or Distributor.
- Troubleshoot reported technical related issues that could lead to root cause analysis and forwarding resolutions to appropriate personnel for inclusions in procedures or processes.
- Assist cross-functional teams to assure complete product introduction and implementation of product and processes that would cross various departmental boundaries.
- Schedule and introduce presentations by internal or outside lecturers, and sales or product specialists from other related industries.
- Stay abreast of all new product introductions or tests conducted, their applications and intended use and functionality to train others on these products, or supply technical support related to these products.
- Liaison with the labeling agencies (UL, Intertek/Warnock Hersey, Factory Mutual, British Standards BS 476 Part 22)
- Responsible for labeling compliance for fire, bullet, hurricane & tornado products, and engineering evaluation projects for fire & bullet.
- Submit authorization documentation to UL & Intertek/Warnock Hersey allowing distributor/customers, new AA Service Centers, and International ASSA ABLOY companies to have Ceco’s labeling procedures.
- Coordinate job site specific letters with UL or Intertek/Warnock Hersey
- Manage/coordinate fire & bullet classified label designs along with our UL Mini Label Center (including label order forms)
- UAE Certificate of Conformance documents as requested.
- Labeling agencies purchase order approval for Field Inspections, UL annual fees, UL quarterly plant inspection fees (Milan & Maltex), site specific letters, Certificate of Compliance documents.
- Manage/direct Compliance Specialist
The Skills and Experience you need:
- Bachelor’s degree, preferred.
- 10 years related experience within Ceco’s sales, customer service, or engineering departments, required.
- Must be capable of working on multiple assignments at one time while completing them in a timely manner.
- Must work with, and convey, a sense of urgency when dealing with customers, contractors, architects, and Sales Agencies.
- Architectural Hardware Consultant/Certified Door Consultant certification, preferred.
- Previous management experience desired.
- Must possess a working knowledge of accepted domestic and international business practices.
What we offer
We are passionate about providing amazing opportunities and benefits, so you can continue and progress a lifelong career with us – here’s what we have to offer:
- Learning and career development opportunities, whether it’s online learning, management training or enhancing your skills.
- A competitive salary and incentive schemes.
- Variety of benefits including Medical, Dental, Vision, 401(k), Flexible Spending, discount portal, recognition and well-being programs … to name just a few!
We review applications regularly, so don’t wait!
We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us.
To make sure your personal data is safe, we don’t look at any applications sent by email or post.
We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 52,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 52,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.
As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.
As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.
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