Level I (Tier I) IT Technician

Asset Technology Group, Inc. is looking to hire a Level I Technician to assist with Help Desk service calls. In this position, you will handle troubleshooting and maintenance, and support a team of technicians. We value our employees; your voice will have input and influence towards the company’s direction.

You should:

• Be well versed in troubleshooting and resolving issues related to Microsoft Windows desktop and server operating systems
• Be able to provide input on projects and assignments.
• Have energy and the desire to work in a fast-growing company that presents new challenges every day with hardware, software, and other diverse technology
• Be a motivated, organized person with a positive attitude and an innovative spirit
• Exhibit a willingness to learn and ability to manage multiple tasks and projects simultaneously
• Be able to speak to end users in non-technical terms (no geek speak)

Responsibilities and Duties

• Respond to service calls promptly
• Troubleshoot problems quickly and effectively
• Always provide an exceptional customer service experience
• Provide end to end desktop and network support for our clients
• Carefully and completely document work
• Prioritize daily tasks and achieve due dates
• Effectively communicate and collaborate with all staff members, including the CEO

Required Qualifications and Skills

• 1 year experience in Information Technology
• Server administration experience with Microsoft Windows Server 2012, 2016, and 2019 (preferred)
• Desktop support for Microsoft Windows 7, 10, and 11
• Experience with Hyper-V (preferred)
• Ability to troubleshoot a variety of IT related issues in a business network environment (Including, but not limited to, Microsoft Windows Server & Desktop OS, Microsoft Office & Office 365, Network, VOIP, Internet issues, Peripherals, equipment at client locations)
• Special consideration will be given to applicants with technical certifications

Job Requirements

• Valid Driver’s license with good driving record
• Able to pass a background check
• US Work Authorization required
• Duties may require being on call periodically and working outside normal working hours
• Ability to lift standard computer equipment (PCs, Printers, etc)

Benefits Offered

• Training and development opportunities
• Paid Holidays, PTO Time, and Sick pay
• After Hours Program
• Gym Membership
• Referral Programs available
• Annual Performance Review
• Health & Vision Insurance
• Life Insurance options
• 401K, company will match 3%
• Bonus structure

Job Type: Full-time
Job Location: Darlington, SC

If you are interested in receiving more information about job opportunities or wish to apply, please contact information@assettg.com.
All applicants must submit a resume via email. We will be in touch, once a resume has been evaluated.

Thank you for your interest!