What are the responsibilities and job description for the Administrative Assistant position at ASSOCIA?
Do you want to help people make their house a home? Do you thrive on providing great customer service while making a difference?
We want to hire an Assistant Community Manager who shares our vision, values and commitment to superior customer service. This role is responsible for providing clerical and administrative support to our internal customers and acts as a liaison to the Community Managers and homeowners primarily, but will also occasionally interact with vendors, board members and committee members, as well as staff at Associa and within the branch office.
If you're a determined self-starter with a passion for finding solutions and you want to join a dynamic, talented and successful team, join the Associa Colorado team in Lakewood, CO as a Assistant Community Manager. We're six-year-in-a-row recipients of the prestigious Great Place to Work® certification, which recognizes companies with high-trust, high-performance workplaces.
Want to learn more? Apply now!
Here's the fine print:
Job Duties:
- Field and respond promptly to the majority of homeowner inquiries via phone, e-mail, work order, letter, and/or in person
- Interact with vendors and assist with addressing emergency requests as necessary
- Update notes within homeowner accounts of all conversations/correspondence with homeowner
- Maintain property files and unit files
- Receive, process and track Architectural Review Applications from homeowners
- Assist Community Manager with requests for proposals, repair quotes, insurance notification lists
- Assist in preparing homeowner CC&R violation letter and communicate results of hearings to homeowners within the time frames set by state statues or governing documents as needed
- Assist homeowners with Associa corporate programs (website, portals, etc.) in accordance with Community Manager direction, client enrollment, and local office protocol
- Participate in Associa training including Associa University webinars, etc.
- Other duties as assigned
