What are the responsibilities and job description for the Club House Attendant position at Associa?
With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000 team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.
Job Description
Job Summary:
Responsible for the overall operation of the Club/Shop by providing exceptional customer service and overseeing daily golf operations.
Essential Duties And Responsibilities:
Job Description
Job Summary:
Responsible for the overall operation of the Club/Shop by providing exceptional customer service and overseeing daily golf operations.
Essential Duties And Responsibilities:
- Checks members and guests in utilizing basic Point of Sale (POS) system, manage payments and transactions, coordinates and schedules leagues and tee times, answers the telephone
- Maintains a professional shop environment by keeping the shop neat and orderly and by vacuuming/cleaning the shop each day and as needed
- Follows corporate guidelines for opening and closing duties, cash handling, and reporting
- Handles escalated member/guest service issues in a prompt and effective manner
- Maintains a professional and service-oriented environment in the Club/Shop by utilizing excellent interpersonal and customer service skills
- Implements and support all Golf initiatives and programs as requested by management
- Other duties may be assigned by management
- Experience in a similar hospitality/customer service oriented environment – Golf industry preferred
- Ability to communicate effectively with co-workers, committees, members, and guests
- Ability to work a flexible schedule
- Basic math skills and experience handling cash and credit card transactions and the ability to operate office equipment required
- Experience handling customer service issues and the ability to communicate effectively with members, guests, co-workers and management
- Strong computer, organizational, and communication skills and the ability to work in a demanding environment
- A valid Driver’s License is required
- Must be able to pass a drug test
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