What are the responsibilities and job description for the Desk Attendant position at Associa?
With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000 team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.
Job Description
The Desk Attendant provides superior customer service to residents, guests, and vendors; responds promptly to resident inquiries and concerns; and resolves issues in a timely, efficient manner. The attendant also communicates issues, concerns, and events to the Community Manager regarding the property's daily activities.
Duties include but are not limited to:
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Job Description
The Desk Attendant provides superior customer service to residents, guests, and vendors; responds promptly to resident inquiries and concerns; and resolves issues in a timely, efficient manner. The attendant also communicates issues, concerns, and events to the Community Manager regarding the property's daily activities.
Duties include but are not limited to:
- Maintain an active presence at the front desk. Provide superior customer service to residents, guests, vendors, contractors.
- Respond promptly to resident inquiries, concerns and handle/resolve any issues in a timely and efficient manner.
- Log all relevant information/events that happen during the shift.
- Monitor security cameras, watch for any rule violations, and file appropriate reports.
- Assess all situations accordingly and contact on-call maintenance when necessary.
- Be knowledgeable of Winslow House Rules and Regulations and take appropriate action if any deviations are observed.
- Read all logs/memos to stay informed of events at Winslow House.
- Communicate any important issues to the Community Manager.
- Handle any special projects assigned to you by the Community Manager.
- Follow safety procedures and maintain a safe work environment.
- Professional communication skills (phone, interpersonal, written, verbal, etc.)
- Professional customer service skills.
- Ability to multi-task, prioritize duties, and work independently.
- Interpretation and completion of verbal and/or written instructions at a proficient level.
- Self-motivated, proactive, detail-oriented, and a team player.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
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