What are the responsibilities and job description for the IT Service Desk Analyst position at Associa?
Job Description
JOB SUMMARY
Service Desk Analysts coordinate, diagnose, and troubleshoot incoming employee calls and emails. They provide support services with technical problems and information technology issues involving desktop, laptop, or network services from local and remote personnel. This role's schedule will be 1pm-10pm Monday through Friday 1 Saturday per month. This position follows a hybrid schedule after training and onboarding with alternating 1 week in-office, 1-week remote work, per the team's structure.
Responsibilities
Qualifications
Company Description
With more than 180 branch offices across North America, Associa delivers unsurpassed management and lifestyle services to nearly five million residents worldwide. Our 10,000 team members lead the industry with unrivaled education, expertise and trailblazing innovation. For more than 40 years, Associa has provided solutions designed to help communities achieve their vision. To learn more, visit www.associaonline.com.
JOB SUMMARY
Service Desk Analysts coordinate, diagnose, and troubleshoot incoming employee calls and emails. They provide support services with technical problems and information technology issues involving desktop, laptop, or network services from local and remote personnel. This role's schedule will be 1pm-10pm Monday through Friday 1 Saturday per month. This position follows a hybrid schedule after training and onboarding with alternating 1 week in-office, 1-week remote work, per the team's structure.
Responsibilities
- Provide timely resolution of technical problems or escalation on behalf of the customer and ensure their satisfaction
- Provide case status updates to management and end-users
- Supports and maintains effective relationships with users
Qualifications
- 1-2 years of related work experience, AA degree, or technical training preferred or equivalent combination of education and experience
- Previous Service Desk or Call Center experience
- A Certified - Preferred
- Focus on providing friendly, team-oriented, exceptional customer service
- Great communication skills
- Strong technical aptitude
- Knowledge of Windows 7 and Windows 10 Operating Systems
- Familiarity with Remote Desktop tools
Company Description
With more than 180 branch offices across North America, Associa delivers unsurpassed management and lifestyle services to nearly five million residents worldwide. Our 10,000 team members lead the industry with unrivaled education, expertise and trailblazing innovation. For more than 40 years, Associa has provided solutions designed to help communities achieve their vision. To learn more, visit www.associaonline.com.
Recommended Skills
- Reports
- Analysis
- Information Systems
- Auditing
- Interface
- Process Improvements (Business)
Salary : $29 - $33
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