What are the responsibilities and job description for the Senior Community Manager position at ASSOCIA?
The Senior Community Manager works directly with the Division Director and is responsible for providing support on administrative operations and supervision of a division, while directly managing a reduced portfolio of community associations. Leadership responsibilities include training, supervising, and evaluating staff and office operations in addition to developing and implementing strategic vision and planning of a division. These duties may be limited to specific accounts and/or team members. The Senior Community Manager assists the Division Director and Branch with the day-to-day leadership and management while promoting the appropriate image to the public and assisting with the management of short- and long-range goals of the division. As PCM’s Divisions vary in size and structure, the specific duties and responsibilities for each Senior Community Manager within the organization may vary. Senior Community Managers assist with the supervision of their assigned region.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Directly manage community associations, with a reduced portfolio size.
- Provide leadership and oversight in general operations of the assigned region.
- Evaluates performance of assigned team members for compliance with established company policies and objectives and their contributions in attaining objectives.
- Establish positive relationships with stakeholders and other vendors at the regional
- Assist with strategic planning, business development, and fiscal operations at the regional level.
- Provides motivational mentoring and coaching to direct reports, to support them accomplishing annual and quarterly business management objectives within the related areas of responsibility.
- Support team members at assigned client meetings as
- Assist in client retention efforts for division and on accounts specifically
- Assist in preparation of monthly client retention reporting.
- Attendance at monthly Leadership Meetings and Client Retention Meetings when
- Monitor manager completion of deliverables and status using necessary and provided reporting tools.
- Serve as escalation person for client and customer concerns for specific clients or team members as assigned.
- Review mail-outs, newsletters, board packets, minutes, for quality control purposes.
- Support team and individual team members in maintaining and promoting positive and productive work environment, assist in mediating and/or escalating concerns to VP, BVP/BP and/or HR.
- Support Director and/or VP in conducting monthly staff meetings or weekly huddles, incorporating important information, initiatives and conducting training as necessary and
- Serve as liaison between team and branch leadership, reporting issues, trends and requests from team.
- Other duties as assigned.
