What are the responsibilities and job description for the Vice President of Management position at Associa?
With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000 team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.
Job Description
The Vice President of Management serves as a performance-driven leader and mentor to their direct reports, as well as team members throughout the branch and is responsible for development and implementation of the strategic vision and planning of a branch. This role functions as an operations liaison, a client and industry ambassador for Associa and serves to drive positive relationships for all clients.
This position reports directly to the Branch President and requires a balance of customer service, communication, business analysis and emotional intelligence skills. He or she must be highly experienced in community management, self-initiating and possess the skill to diffuse conflict, deploy resources and find solutions that result in loyalty, long-term relationships and growth for the branch.
Responsibilities:
This is a heavy client facing role requiring some after hours meetings and some travel to Colorado Springs and Fort Collins.
18878
Job Description
The Vice President of Management serves as a performance-driven leader and mentor to their direct reports, as well as team members throughout the branch and is responsible for development and implementation of the strategic vision and planning of a branch. This role functions as an operations liaison, a client and industry ambassador for Associa and serves to drive positive relationships for all clients.
This position reports directly to the Branch President and requires a balance of customer service, communication, business analysis and emotional intelligence skills. He or she must be highly experienced in community management, self-initiating and possess the skill to diffuse conflict, deploy resources and find solutions that result in loyalty, long-term relationships and growth for the branch.
Responsibilities:
- Collect objective and subjective client feedback with systematic method
- Work with leadership team to respond to client feedback, actions and follow-up
- Identifies/coordinates/actions Operational Functions, Business Metrics and Conducts Analysis
- Client Outreach and Networking
- Contracts / Renewals
- 50% reduction in lost client’s YoY
- Positive Survey Results
- Improvement in CCTR scores to maximum of 25%-30% of clients on 1 and 2 rating
- Reduction in number of clients on SRPs to maximum of 25%
This is a heavy client facing role requiring some after hours meetings and some travel to Colorado Springs and Fort Collins.
- This position will have some communities/GMs reporting directly to them in an Acting Director role
- Strong executive presence
- Supportive, coaching leadership style while quickly addressing performance issues and fostering strong accountability
- Team spirit, client relationship building, positive attitude, patience, exceptional discernment and sense of calm are key
- 5 years of experience in client-facing role
- Ability to influence others to stated outcomes
- Strong empathy for clients AND passion for business success
- Analytical and process-oriented mindset
- Excellent communication and presentation skills
- Demonstrate ability and desire to work and excel in fast-paced environment
- Well-organized, with a high attention to detail and ability to prioritize
- World-Class Training
- Short Term Incentive Opportunities
- CAI (Community Association Industry) Course/Designation Assistance
- Paid Time Off/Holidays
- Comprehensive Medical Benefits
- Wellness Incentives
- Mileage Reimbursement
- Company Cellphone
- $100,000-$105,000; direct experience highly considered.
18878
Salary : $100,000 - $105,000
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