What are the responsibilities and job description for the G199SA1 - Associate Level Tier 1 Hep Desk - Cleared position at Associate Level Tier 1 Hep Desk - Cleared - NiSUS Technologies Corporation?
Responds to internal and external IT Service Requests for IT service on both Unix and NT servers. Provides user notification of receipt of Web- or email-submitted requests. Logs and tracks inquiries using service request management database, and maintains history records and related documentation. Promptly categorizes, generates, routes and escalates, when necessary, customer requests that are escalated beyond the area of responsibility.
**This position does NOT offer telework**
Schedule: Monday through Friday 10am - 6pm.
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Mid Level Software Engineer - Cleared - NiSUS Technologies Corporation -
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