What are the responsibilities and job description for the Client Support Specialist position at Associated Computer Systems Ltd.?
Client Support Specialist
We’re looking for doers. People who will jump in and take action, dynamically foster positive change, and never accept the status quo. If you take pride in making lives better, there’s a place for you at ACS.
ACS is a holistic technology provider offering a breadth of services and solutions including managed services, cybersecurity, storage and virtualization, network infrastructure, application development, IBM Power Systems, and maintenance & contract renewals.
What sets us apart? Our ability to nurture deep relationships with our clients and form a complete understanding of how technology can help them succeed. We don’t just sell, we partner. Our clients see us as an invaluable extension of their team: experts they can turn to with anything. Because when it comes to technology, there’s really no challenge we can’t tackle.
THE PERSON
The ideal Client Support Specialist is driven and proactive. As a crucial member of the Pre-Sales team, the Client Support Specialist is tasked with producing accurate quotes and registrations and pays excellent attention to detail. They’ll thrive in a fast-paced environment and manage their queue on a daily basis. The Client Support Specialist provides support to our sales process and is essential to ACS’ success.
RESPONSIBILITIES
- Assist Client Executives with quotations & preparations for sales calls
- Research part numbers, availability, and best pricing for our solutions
- Submit for Cisco Deviations, IBM Deal Registrations, IBM Special Bids, VMware Registrations, NetApp Registrations, etc
- Explore and provide lease quote options
- Create and update service proposal templates
- Process signed quotes/orders per ACS process
- Assist Pre-Sales Manager with other business activities as needed
QUALIFICATIONS
Required
- Experience in a fast-paced sales organization with a sense of urgency
- Excellent skills in communication, time management, and attention to detail
- Lives by our core values: Passion, Dynamic, Respect, Leadership
Preferred
- ConnectWise Manage and Sell (willing to train)
WHY ACS
We’re a fast-growing company. Our diverse group of employees is united by passion for making lives better.
We run on EOS, the Entrepreneurial Operating System, a people operating system that harnesses human energy and allows companies like ACS to become aligned around shared vision and values.
We live our core values:
Passion
Passion is the fuel that drives our company and us to excellence. We are motivated and dedicated to reaching our full potential each day. We work in an enthusiastic and energized environment that creates a fun and positive experience for all.
Respect
We treat others the way we expect to be treated. We maintain the highest ethical standards delivered in a caring, honest, and trustworthy manner. We are reliable, dependable, and highly responsive.
Dynamic
Our imaginative mindset embraces challenges and energizes our quest for new ideas, knowledge, and superior technology to meet the ever-changing needs of our clients. We are conscientious in our work, extremely versatile, and adaptive. We simplify technology.
Leadership
We lead from the front and are an example of excellence. Resourcefulness and hard work are evident in all we do. We are confident and dedicated to shaping our future.
Location: Des Moines, Iowa. This position can be hybrid after 3 months of training.
Benefits designed for real people: 17 days PTO, seven holidays, two floating holidays, designated bereavement time off, 401K Safe Harbor after one year, medical, vision, dental, life insurance, short-term and long-term disability, and monthly cell phone and wellness stipend.
Learn more about ACS: ACS | Holistic Technology Solutions that Get Results (acsltd.com)
Job Type: Full-time
Pay: $44,000.00 - $50,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Urbandale, IA 50322: Reliably commute or planning to relocate before starting work (Required)
Work Location: Hybrid remote in Urbandale, IA 50322
Salary : $44,000 - $50,000