Digital Services Manager

Come join our Team!
 

We are looking to bring on a Full-Time Digital Services Manager to help guide our credit union as technology becomes a key focus in today's financial services environment. We take pride in remaining on the forefront of technological advancements within our industry. It's important that we have the best digital products and services available to help serve our members. This position will require out of the box, progressive thinking. The ideal candidate for the Digital Services Manager will have strong organizational skills along with project management experience.   

Here are some of the perks you'll get when working at ACU of Texas:

• Health Insurance Benefits: Effective after 30 days!
• Paid Holidays
• Paid time off: Starts accruing on your first day!
• 401(K) Options, which now includes a Student Loan Repayment Match option
• Tuition Reimbursement Program
• And many more!

Job Duties

1. Maintains strategic and operational oversight of digital banking, payments, plastics, and related design elements, functionality, and third-party
   service provider relationships., including research and adaptation of new products and services.
2. Coordinates activities and resources in support of all projects within the Credit Union.
3. Manage and build a team to enhance the members' digital experience.
4. Oversees the technical and digital areas of all platforms to ensure efficient and effective use of technology.
5. Serves as liaison between branch staff and back office departments to communicate business challenges and translate them into effective
   processes, programs and practices.
6. Partners with IT and Marketing staff to ensure website information, security design, controls, and resiliency for member-facing systems.
7. Partners with Human Resources to develop and maintain online training infrastructure and ensure adequate functionality. May also assist with
   online recruiting tools development.
8. Assist with all aspects of the debit and credit card programs, including digital wallets, rewards, third party payments, networks, inventory and
   images.
9. Provide support in analyzing transactional data of debit and credit card usage to recommend new promotions and incentive programs,
   including the maximization of debit and credit card interchange by analyzing network usage and routing data.

Note: The list of duties is not exhaustive. It may be supplemented as necessary from time to time.

Education/Certifications/ Licenses

A college degree. 

Experience

Two to five years of similar or related experience, including time spent in preparatory positions.

Interpersonal Skills

A significant level of trust and diplomacy is required to be an effective subject matter expert in the position. In-depth dialogues, conversations and explanations with customers, direct and indirect reports and outside vendors of a sensitive and/or highly confidential nature is a normal part of the day-to-day experience. Communications may involve motivating, influencing, educating and/or advising others on matters of significance. Typically includes subject matter experts as well as first level to middle mangers. 

Competencies

• Initiative & Innovation
• Interpersonal Skills
• Knowledge & Skills
• Leading/ Managing Change
• Problem Solving Ability 

American with Disability Specifications

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is not exposed to weather conditions.

The noise level in the work environment is usually moderate.

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.