Operations Associate

Description

Associated Fire Protection is looking for an outgoing and highly organized Operations Associate to assist with the daily business and administration of the operations department, working out of the Utah location. Qualified candidates must have customer service skills, computer skills, ability to multi-task, and have excellent organizational and interpersonal skills.

Primary duty is to be regularly engaged, on a daily basis, with assisting in the management of the company’s Utah office, including, but not limited to, assisting with scheduling technicians to complete work orders, providing customer service, and supporting the Utah branch with various administrative tasks. 

About Us

Associated Fire Protection, founded in 1947, is a leader in fire protection and life safety. We have offices located through New Jersey and New York, as well as a branch in Utah. We are seeking motivated individuals to join our growing team. While previous experience in fire protection is a plus, we are also looking for people looking to make a change to an industry that is dedicated to protecting lives and property. We are very passionate about our work, but understand that our family, friends and other interests play an important role in our lives. If you are thinking about making a change, give us a shout.

Job Specific Functions to include but are not limited to:

• Assist the team with operational issues.
• Assist with administrative tasks including but not limited to, scheduling meeting, answering phones, making appointments, etc.
• Process and review work orders to ensure all inspections and repair work orders meet AFP’s quality standards. 
• Assist with the scheduling of inspection and repair work to ensure they are completed effectively and efficiently
• Provide excellent customer service and maintain relationships with customers, vendors and staff.
• Assist with the onboarding tasks for new employees, including but not limited to licensing and certification coordination, scheduling training, and confirming all onboarding tasks related to operations is completed within required timeframe.
• Serve as customer service primary.
• Order supplies and material for jobs and office as needed.
• Assist with maintaining licensing, certifications, and badges for employees including but limited to directly working with customers to procure badges, and maintaining logs, expirations and renewals.
•  Assist with invoicing and collection calls as needed.
•  Assist with all operations department functions as needed.

General Functions

• Communicate effectively with customers as needed.

• Communicate effectively and work effectively with coworkers.

• Keep appointments and show up to work on time.

• Attitude and actions are in line with company’s mission statement, vision and values.

• Show initiative by sharing ideas that may increase company profitability and help the company reach its goals.

Requirements

Additional Requirements/Experience including but not limited to:

• Excellent Customer Service skills are required.

• Excellent computer skills are required, experience with outlook and excel is required.

• Previous experience in similar role is required. preferably within the construction industry.

• Superb organizational skills.

• Superb interpersonal skills.

• Sufficient knowledge of management techniques and best practices.

• Familiar with industry’s rules and regulations is preferred.

• Ability to make sound decisions. This may include making on-the-spot decisions.

• The position has frequent periods of stress. Ability to work in a fast-aced environment and under pressure as needed.

The physical efforts and working conditions are not limited to those listed in this job posting and may change at any time. Reasonable accommodation(s) may be made to enable individuals with disabilities to perform the described essential functions of the position. Additionally, the various job functions and requirements are not limited to the items listed here.

Associated Fire Protection is an EEO Employer, including disability.

To view more information about your equal opportunity and nondiscrimination rights as a candidate, visit EEO is the Law. https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal-poster