Certification Services Manager

HYBRID SCHEDULE AVAILABLE

POSITION SUMMARY

Association Headquarters is seeking a Certification Services Manager to support our valued client.

SUMMARY OF SPECIFIC CLIENT ROLE/RESPONSIBILITIES

• Travels and attends association meetings as necessary and assigned.
• Participates in standing committees and taskforce meetings as assigned.
• Works with MarCom to assist AVP with updates to web site when needed.
• Assists AVP by processing applications (new and renewal) including reviews, approvals, denials, appeals, and audits.
• Subject matter expert for Certification Services activities and responsibilities.
• Create CCM collection and maintain database for each application/renewal cycle.
• Assists AVP by converting CCM & CDMS exam results for Pass/Not Pass notifications via email and oversight of certificate mailings for renewals and new CCM and CDMS certificants.
• Maintain and catalog reference library including ordering books as needed.
• Assists AVP with planning and implementation of CCM and CDMS Item Development and Exam Development workshops.

• Serve as staff lead for Certification Coordinator(s).

• Primary staff member responsible for identifying and trouble-shooting database/website issues.
• Oversees Certification Services related website content to insure currency and consistency.
• Works with MarCom to coordinate communication to certificants and prospects.

MEASUREMENT OF SUCCESS

• Successfully meets deadlines
• Proactively alerts Supervisors to challenges or concerns related to delivery of service
• Proactively suggests solutions to challenges encountered
• Effectively self-reviews work product and produced limited errors
• Pays attention to detail related to management of relevant databases

This is not meant to be all-inclusive as other duties may be assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION/ EXPERIENCE/REQUIRED PROFICIENCIES

Bachelors degree preferred, high school diploma required.

LANGUAGE SKILLS

Ability to effectively communicate both orally and in written form with management, internal and external customers.

REASONING ABILITY

Demonstrate the ability to anticipate and solve practical problems or resolve issues.

In accordance with Association Headquarters' commitment to provide and maintain a workplace that is free of known and preventable hazards to safeguard the health of employees and their families, clients, and affiliates, all employees are required to receive the COVID-19 vaccination unless a reasonable accommodation is approved (i.e.: serious health risks or sincere religious beliefs). Such accommodations will be granted where they do not cause AH undue hardship or pose a direct threat to the health and safety of others.

APPLICATION INSTRUCTIONS

To be considered for this position, the online application must be submitted, along with an updated resume. All applicable fields on the application are required.

TEXT TO APPLY: CERTM

AH utilizes Spark Hire, a video interview software, to gain better insight on our candidates. Please use the below link to submit your video interview for review.

AH is a professional services firm that specializes in helping non-profit organizations achieve their mission, create value, and advance their causes, industries, and professions. We have four main divisions within AH — a full-service Association Management Company; a Marketing and Communications Agency (MarCom); a Meetings & Events Management Team; and a division that focuses on other custom solutions such as strategic planning, website builds, database integrations, accounting services, staff recruitment, credentialing management, public affairs and lobbying, and growing non-dues revenue.

For more information, visit associationheadquarters.com, connect with AH on Facebook on YouTube and follow on Twitter.

Association Headquarters is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, creed, color, national origin, nationality, ethnicity, ancestry, age, sex (including pregnancy), family status, marital/civil union status, religion, domestic partnership status, affectional or sexual orientation, gender identity and expression, atypical hereditary cellular or blood trait, genetic information, liability for military service, and mental or physical disability (including perceived disability, and AIDS and HIV status) , language, national origin, political affiliation, socio-economic status, and other characteristics that make our employees unique.

Benefits

Benefits include, but are not limited to:

• Medical, Dental, and Vision
• Voluntary Life Insurance - Employee Paid
• AFLAC available
• Paid holidays and Paid Time Off (PTO) accrual
• 401k
• Basic life insurance, short term, and long term disability

Other Benefits of Working at AH:

• Named Best Place to Work by Philadelphia Business Journal 9 Times – based on a survey conducted of our employees
• Industry Leader – Most credentialed AMC, and the first AMC to be Customer Service Certified by the Customer Service Institute of America
• Flex Schedules
• On-site fitness center, open 24/7
• Gym reimbursement program
• Tuition reimbursement program
• Training and Development opportunities