Waiver Coordinator/ Supervisor

REQUIREMENTS:

- Must have strong organizational and time management skills. Be a team player, have strong written and oral communication skills, and the ability to serve as spokesperson for the company.

- Must be proficient in Microsoft Word, Excel, Power point, and Publisher

- Minimum Age: 21

- Social Services Degree and At least 1 year of experience in the health care waiver program

- Be able to be on-call during management rotation.

- Valid Louisiana Drivers license

- Own or have access to a vehicle that is properly inspected and insured.

- Criminal Background check administered

RESPONSIBILITIES:

• Schedule and conduct monthly face to face service meetings with the client and or responsible party
• Implement the client’s ISP (Individualized Service Plan) by coordinating the access and delivery of supports and services chosen in the ISP/Backup/Emergency Preparedness Plan
• Provide advocacy by protecting and upholding the client’s rights and ensuring that the client’s living environment is safe.
• Maintain the documentation required as part of the consumer’s service coordination record to substantiate a vendor’s monthly billing for Federal and State audits and ensure enrollment in the Medicaid and/or HCBS Waiver is not interrupted.
• Maintain confidentiality of the recipient’s records and information based on Medicaid and HIPAA requirements
• Assures consumer satisfaction and that all families receiving services are provided opportunities to give feedback on the quality of services they are receiving.
• Report and document any incidents, complaints and or abuse to your immediate supervisor. Submit all required reports and documents- EX: CIR (90L’s)
• Maintains caseload as assigned by immediate supervisor, to include but not limited to scheduling and staffing of homes.
• Solicit new clients.
• Keep track of the services provided for each recipient.
• Request a written revision of the CPOC when an emergency arises and the recipient needs a change in the number of hours of services
• Keep accurate and timely documentation regarding service delivery – file all client paperwork daily
• Communicate and cooperate with the case managers in providing the services.
• Assist the case management agency with written documentation of services provided, documentation of progress toward the individual’s goals and outcomes, and documentation of authorized services remaining in the BCSS approved CPOC when a recipient request to change service providers.
• Call and obtain/maintain benefits, including SSI, SSD, etc, and ensures that Medicaid coverage is not interrupted for LTC clients only. Between the 1st and 10th of each month, if services are not available immediately set-up stop services and send out a letter to the client regarding the services ( 1-800-776-6323)
• Maintain necessary monthly time sheets and daily logs of services and submit billing in a timely manner to the appropriate payroll personnel.
• Communicate with the doctor’s office and pharmacy as instructed by management and submit all required reports and documentation as instructed by your immediate supervisor.
• Type letters at the executive Director or Administrator’s & CFO’s request with the Director’s or CFO’s approval.
• Meet all assurance of DHH and DSS licensing, Medicaid Enrollment, and BCSS policies
• Fill-in in absence of the receptionist as instructed by your immediate supervisor. Other duties as assigned by Administrator/ Program Director
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Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• On call

Experience:

• Microsoft Excel: 1 year (Required)
• Case management: 1 year (Required)
• Management: 1 year (Required)
• Microsoft Word: 1 year (Required)

Work Location: In person